No voucher in email after buying Kontakt 8

Examigan

I bought Kontakt 8 on Saturday and on their site it says I will get a voucher for a Kontakt library of up to $99. I still haven't received it. Anyone else have experience with that?

PoorFellow

https://community.native-instruments.com/discussion/45995/no-voucher-in-email-after-buying-kontakt-8

It happens , but often the problem is that the email got lost in spam folder. So please check your email spam folder and be sure to scan the whole of all N.I. emails.

If you still can not find the voucher code then please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Examigan

I went to the support section but it seems its just an AI chat system. Can't I email their support directly somehow?

PoorFellow

https://community.native-instruments.com/discussion/comment/230967#Comment_230967

Alas then there is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.

Quote Jeremy_NI :

1. Start a new chat. (making sure you are logged in)
2. At some point write "contact support" or "talk to an agent"
3. If you use an adblocker make sure it's deactivated for our website.
4. Try with a different browser
5. Try private/incognito mode on your internet browser.