Ozone 11 update possible for Komplete 15 collector owners?

Chewygonemad

I purchased Komplete 15 collectors. It came with Ozone 11 standard. Can I update to Ozone 11 advanced? I dont get that option when shopping in my NI account. Im only offered price of $199.50. Update price listed at $124.50.

PoorFellow

There ought to be "loyalty pricing available" if logged in while being in the pricing page. If you have a problem with the shop then you most likely need to contact N.I. Support (all) and get them to fix it for you.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care