License issue mk3

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Answers

  • Loleau
    Loleau Member Posts: 11 Newcomer

    Thank you @maniacintosh81 !!

    Excuse my ignorance but how do I concretely get to open a new support ticket for my issue on this ChatBot ? 😬 The “pink” URL right?

    What exact question should I the bot to get the right answer?

    🙏

  • LostInFoundation
    LostInFoundation Member Posts: 5,590 Legend
    edited 6:48AM

    @Loleau I’ll suggest you to try an ulterior thing, which maybe will not work, but being very easy and fast will not steal you too much time:

    Every time I had to deal with License Transfer, I NEVER used the Transfer ID or followed the whole procedure.

    Once the License Transfer was confirmed, I simply registered the serial and everything worked without any need for the whole “buyer’s procedure”.

    As said, maybe it will not work, but it will take just 1 minute to try it

  • PoorFellow
    PoorFellow Moderator Posts: 7,130 mod
    https://community.native-instruments.com/discussion/comment/229722#Comment_229722

    Please contact N.I.Support (all)

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    Quote Jeremy_NI :

    1. Start a new chat. (making sure you are logged in)
    2. At some point write "contact support" or "talk to an agent"
    3. If you use an adblocker make sure it's deactivated for our website.
    4. Try with a different browser
    5. Try private/incognito mode on your internet browser.
  • Loleau
    Loleau Member Posts: 11 Newcomer

    I’ll try all this !
    Thank you guys, I’ll let you know how it worked out.

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