LCD screen issue

neilg

A new issue has just started with my Maschine MK2, the LCD screens are lighting up but no text is showing up. I haven't done any SW updates / OS updates. the issue started out of nowhere. The screens light up but no text. I read a similar thread on here and went through all the suggestions but no luck. Please help?

D-One

Considering it's a 15 year old HW the screens could have just died, some people had success in the past by just reconnecting loose cables inside, I'd open it up and try, theres not much to lose… Sending it to NI for HW repair will be more expensive than buying another used MK2, i've seen them go for 75$ on ebay.

There are a few repair and/or disassembly videos on YouTube. If you try, it's at your own risk.

6xes

https://community.native-instruments.com/discussion/45712/lcd-screen-issue

users often connect through hubs… and that can result in the issue you are having

another reason the issue can occur if using windows… is the first 10 slots for usb devices have been taken up… and this is a known bug that if the maschine usb driver has been shifted to slots 11 or above… the driver will not kick in

one way to fix this issue of the 10 slots is removal of older device drivers, this of course will depopulate drivers and when the next usb device is connected …it should result in populating within the initial 10 slots… in theory anyway!!

i recall a tool that i downloaded from the korg website… i cannot remember the name of it… but Korg device drivers often had this issue of not populating the first 10 slots

neilg

I'm plugging in directly into the laptop using an Apple usb dongle. Been using it for years without any issue. The hardware is working fine aside from the screens not displaying any text. They are lit, I can adjust the brightness ect from the software with no issues. Just no text display??

NI.png

6xes

https://community.native-instruments.com/discussion/comment/229541#Comment_229541

test your device on another computer…with different usb cords
if you get the same issue… on another computer… with various usb cords

then your issue is with the display and what D-one points out is probably a starting place to consider looking at, alternatively you can pay someone to fix it.. and fault find, at which point you might as well look at a new maschine controller *sighs choices!

Jeremy_NI

Maybe worth checking the following: My Maschine Controller Does Not Start

Try on a different computer, if it's the same, it's most probably a hardware default and you should get in touch with our support here: https://bit.ly/NI_Support_All