Native Access 2 (Intel Mac) Application Location setting Error Flag in Preferences

victorp.sg

I have just upgraded to Native Access (NA) 2 from v1 on my Mac (running Big Sur 11.6.7) manually.

Now there is an error flag in NA 2 next to Application Location setting in the Preferences which is "/Applications/Native Instruments"--this is the same setting as NA 1 which I had no issue before. Hovering to the error flag, it says either the folder location is missing (which is not so) or a permission setting issue.

I have a separate user account on my Mac with administrator privilege. However, I run NA 1 (now overwritten by NA 2) and NA2 on my working user account which only has standard privilege, so it will prompt me for administrator credential if the installer requires it.

Currently, my "/Applications/Native Instruments" folder is with ownership "iamadmin,admin" and mode "0775" while the content folders and files are mostly with ownership "root,wheel" and mode "0775", except "Native Access.app" (NA 2) is with "iamadmin,admin" and mode "0755" for folders and executables, and mode "0644" for standard files.

Is there is bug in Native Access 2.0.7, or do I need to make a trip to my Mac's Privacy settings?

Jeremy_NI

@ardez

This is unfortunately a bug in Native Access.If the Native Instruments folder got created by running an installer directly or via Native Access 1 it gets created with permissions that are falsely recognised by Native Access 2 as problematic.The installations should still work.Alternatively you could also carry out the following steps:

1. Please go to Macintosh HD > Applications
2. rename the "Native Instruments" folder to "_Native Instruments"
3. create a new folder and name it "Native Instruments"
4. now please move all the folders you have in "_Native Instruments" into the newly created "Native Instruments" folder
5. after everything got moved and the "_Native Instruments" folder is empty, it can be deleted

If you open Native Access now it should not have an issue with that location anymore.

victorp.sg

The Application Location in Native Access 2.2.0 still requires that folder location to be world-writable--is this going to be the norm for Native Access 2? Native Access 1 does not require world-writable for this folder location.

Kaiwan_NI

Hi @victorp.sg sorry I missed your post. I see that you've contacted our support team already. I've escalated your request. We'll get back to you soon.

ardez

Same issue here, 2019 i9 MacBook Pro 16. Native Access 2 vers. 2.6.2 

Jeremy_NI

@ardez Can you develop, OP's issue was on Windwows, feel free to post screenshots of the error message or issue.

ardez

There you go Jeremy, this is what I see:

Jeremy_NI

@ardez

This is unfortunately a bug in Native Access.If the Native Instruments folder got created by running an installer directly or via Native Access 1 it gets created with permissions that are falsely recognised by Native Access 2 as problematic.The installations should still work.Alternatively you could also carry out the following steps:

1. Please go to Macintosh HD > Applications
2. rename the "Native Instruments" folder to "_Native Instruments"
3. create a new folder and name it "Native Instruments"
4. now please move all the folders you have in "_Native Instruments" into the newly created "Native Instruments" folder
5. after everything got moved and the "_Native Instruments" folder is empty, it can be deleted

If you open Native Access now it should not have an issue with that location anymore.

Pete from Bristol

https://community.native-instruments.com/discussion/comment/35204#Comment_35204

Thank-you, Jeremy. That solved my problem. My first morning as an Ni user and I'd already messed things up! Looking forward to using your products.

TheoC

https://community.native-instruments.com/discussion/comment/35323#Comment_35323

Don't beat yourself up too much Pete, trying to use native access, you may as well be a NASA scientist

Pete from Bristol

https://community.native-instruments.com/discussion/comment/44042#Comment_44042

I think you’re right, but I have to say, Kontakt instruments like Session Guitarist or Spitfire BBC Symphony Orchestra are just fantastic. Worth the pain!

Parasolian

https://community.native-instruments.com/discussion/comment/35204#Comment_35204

Jeremy_NI I did what you suggested and it worked for me! Thank you!

Kraftf

@Jeremy_NI thanks too from side. Permissions thing worked for me too. I think you should make it part of the knoledge base if you havent already.

Happy new Year!!

David!!!

Screenshot 2023-02-08 at 20.33.04.png

Screenshot 2023-02-08 at 20.33.15.png

Hi @Jeremy_NI ,I had the same issue with this message saying " please check if that folder exist and its permissions are not set to read-only. Alternatively select another location" I tried what you suggested by creating a new Natives Instruments folder in Applications, moved everything and then deleted the old folder. But I still get this Installation Failed message... it seems like only the vsts with samples are failing to instal. Any help very appreciated, it's super annoying :)

Jeremy_NI

@David!!! Make sure to give Full Disk Access to both Native Access and the NTKDaemon as explained here: Native Access Error Message: "Installation Failed" (Mac) If that doesn't fix the issue please get in touch with my colleagues here: http://bit.ly/NIsupport_install

David!!!

Screenshot 2023-02-09 at 12.48.51.png

@Jeremy_NI Also some instruments I installed are not showing up in Komplete Kontrol... I got this message (see screenshot attached) although Kontakt Player and Reaktor Player are both installed..

ArminT

ein mal löschen und wieder mit selber namen erstellen

delete it once and create it again with your own name