Support bot doesn't understand me, how can I open a ticket please ?

JC Meroz · 2025-05-23T15:42:44+00:00

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I still have my new never installed / never registered Komplete 7 on 12 CD's, including my serial number, that I had purchased with a Muse Receptor Pro in 2010 but never actually got to install. I would like to take advantage of the Summer Deals to upgrade to the current Komplete 15 standard that I will use on a new PC. How can I include / register / import my unused serial number into my NI account without needing to actually install the obsolete Komplete 7 (i also don't have a CD player anymore). I still have my original invoice from Sweetwater. Thanks !

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PoorFellow

https://community.native-instruments.com/discussion/comment/227706#Comment_227706

I then bought the N.I. Komplete 7 upgrade (i'm not shure why??) , which is the serial i'm trying to input.

This is the problem since the product require a base product.

RECEPTOR 2 with Komplete 7, Native Instruments' award-winning plug-in instrument and effect bundle, Pre-installed, Pre-authorized and ready to go from the second you power on!"

This is what must be resolved.

I tried looking into problem via this page and this page with no luck. Then I finally located this discussion which , if one reads it all , explains quite a lot but alas does not fix the problem either.

The short of the long is that apparently on could pay Muse Research to make a N.I. account and activate base product and then give you the account and account access.

However since Muse Research does not exist anymore then you have to contact N.I. with all information that you have and then hope fully they will find a reasonable solution for you.

Please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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Matthew_NI

Would opening Native Access 2 and entering your serial number there work?

JC Meroz

Thanks for your help, I didn't even know what the Native Access app was... When I enter my serial (the format is correct), it says that my account is missing the base product for this serial, which seems normal since i never actually installed it.

JC Meroz

Basically I just would like to officialize in my account the fact that i own a 15 years old never installed but valid license / serial number…

PoorFellow

https://community.native-instruments.com/discussion/comment/227682#Comment_227682

When I enter my serial (the format is correct), it says that my account is missing the base product for this serial, which seems normal since i never actually installed it.

That should not have anything to do with you never having installed it and everything to do with what is the actual product name/type. The product you have could in itself be an upgrade or update..

If there is no clue in actual product name (like Upgrade for Komplete Select or Update xxx) that you can tell us so that we can maybe guess then please contact N.I. Support (all) and have them clear up the mystery.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

JC Meroz

After further investigation, what I initially bought in 2010 was the Muse Research

RECEPTOR 2 with Komplete 7 Inside edition, I then bought the N.I. Komplete 7 upgrade (i'm not shure why??) , which is the serial i'm trying to input.

"RECEPTOR 2 + with Komplete Inside is a standard RECEPTOR 2 with Komplete 7, Native Instruments' award-winning plug-in instrument and effect bundle, Pre-installed, Pre-authorized and ready to go from the second you power on!"

Muse Research does not exist anymore, what can I do ?

PoorFellow

https://community.native-instruments.com/discussion/comment/227706#Comment_227706

I then bought the N.I. Komplete 7 upgrade (i'm not shure why??) , which is the serial i'm trying to input.

This is the problem since the product require a base product.

RECEPTOR 2 with Komplete 7, Native Instruments' award-winning plug-in instrument and effect bundle, Pre-installed, Pre-authorized and ready to go from the second you power on!"

This is what must be resolved.

The short of the long is that apparently on could pay Muse Research to make a N.I. account and activate base product and then give you the account and account access.

However since Muse Research does not exist anymore then you have to contact N.I. with all information that you have and then hope fully they will find a reasonable solution for you.

Please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

BIF

https://community.native-instruments.com/discussion/comment/227713#Comment_227713

You are an absolutely amazing community asset and a top-notch researcher too. Thank you @PoorFellow

I will say that the old Muse Research hardware probably only worked in 32 bit mode. Even if there was a way to install new instruments in an old MR device, it might not be able to work in 64 bit mode. And I don't think it would work with VST3 vsts, either.

Muse Research was something I was super-keen to see grow and expand and be successful. Think about it, to have the ability to run VSTs in HARDWARE? You could take your library on the road or on stage with you. What a dream that would have been!

PoorFellow

Thank you very much @BIF for the very kind words of appreciation 😀

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