Native Access 2 not recognizing Serial Number

Beardedone

I have Kontakt 5 that I purchased as an original owner. Upon upgrading my PC to Windows 11 I cannot register it using Native Access 2. I see the SN in my account online. I don't understand why I cannot install it.

Vocalpoint

https://community.native-instruments.com/discussion/45184/native-access-2-not-recognizing-serial-number

If you see the serial in your NI account - there is no need to enter it within Native Access.

And when you say you cannot install it - what does that mean exactly?

Error message on screen? Nothing happens on screen? Some screencaps of what you see - would be helpful.

Finally - if you do see K5 registered to your (online) NI Account - but do not see K5 within Native Access at all - that is a different issue.

Usually has something to do with the credentials you are using to login to Native Access with. The credentials must be identical when logging in online and into NA.

VP

Vocalpoint

https://community.native-instruments.com/discussion/45184/native-access-2-not-recognizing-serial-number

If you see the serial in your NI account - there is no need to enter it within Native Access.

And when you say you cannot install it - what does that mean exactly?

Error message on screen? Nothing happens on screen? Some screencaps of what you see - would be helpful.

Finally - if you do see K5 registered to your (online) NI Account - but do not see K5 within Native Access at all - that is a different issue.

Usually has something to do with the credentials you are using to login to Native Access with. The credentials must be identical when logging in online and into NA.

VP

PoorFellow

https://community.native-instruments.com/discussion/45184/native-access-2-not-recognizing-serial-number

I cannot register it using Native Access 2. I see the SN in my account online. I don't understand why I cannot install it.

You can not register the same serial twice , simply log into the account in Native Access where the product is registered , and if you have products spread over more accounts , including one that you no longer have access to , then get support to help you merge the accounts.

Also then in Native Access turn on the show legacy products.

Else then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access .

Vocalpoint

https://community.native-instruments.com/discussion/comment/226413#Comment_226413

@PoorFellow

I too have K5 in my stable of products - and I see it available and ready to go in Native Access v3.18.0 - without any use of that Legacy slider.

I do not think this matters for K5- yet.

VP

PoorFellow

https://community.native-instruments.com/discussion/comment/226414#Comment_226414

I see it available and ready to go in Native Access v3.18.0 - without any use of that Legacy slider.

I do not think this matters for K5- yet

Thank you for the info , I will do my best to try to remember that (😁)

Beardedone

I have contacted support about this. I am at a loss. I cannot install Kontakt 5 because it does not appear in Native Access. How do I reconcile this?

Thanks,

Gordon Aka Beardedone

PoorFellow

https://community.native-instruments.com/discussion/comment/226416#Comment_226416

Try installing Kontakt using this download : K 5.8.1: Win

in case of download problems then try logging in into Google first, if that doesn't help then copy the download to own Google drive before the download.

The above ought to help you circumvent the download limit.