Download failed - Abbey Road 70s Drummer [Native Access 3.18]

Tripecac

This morning I ran Native Access for the first time in a few weeks.

It updated itself to version 3.18. I'm running Windows 11

There were 6 instruments needing updates. I said "Update All".

All of them installed, except for Abbey Road 70s Drummer, which loads about 8.56 of 8.69 GB, but then says "Download failed". I have tried dozens of times over the past couple hours, but I always get the same result.

Restarting the update does not help.
Restarting Native Access does not help.
Changing the download path does not help.
Running Native Access as administrator does not help.

No executable gets written to the download path. My guess is the installation file is downloaded to some temp directory somewhere until it is complete. So it looks like either the file is not completely downloaded (which is consistent with the error message), or Native Access is failing to copy it to the installation folder.

Is anyone else having download failures with 3.18?

And with Abbey Roads 70s Drummer in particular?

Thanks!

Tripecac

I contacted support and was able to get a .iso, which I installed with no problems.

However, when I run Native Access, it still says I need to updated Abbey Road 70s Drummer to 1.3.1. When I try to do that, it still fails.

How can I find out what version of 70s Drummer is currently installed on my PC?

Meanwhile Native Access gave me 2 more updates today (Komplete Kontrol and Vinyl). Both of those updates installed with no problems. Only 70s Drummer update is still failing.

UPDATE: For some reason I just re-tried installing 70s Drummer and it worked! Weird.

BIF

Abbey Road 70s Drummer is no different than any other Kontakt library.

I'd be willing to bet a sushi lunch on your problem being one of 3 things. Okay, except that I like sushi too much to bet it on anything…lol. Anyway, it's probably one or more of these things:

1. Download folder is on a partition or drive that is out of freespace, or runs out during download phase.
2. Library folder is on a partition or drive that is out of freespace, or runs out during install phase.
3. You have some kind of network or ISP issue.

Check your freespace stats first, then if no success; dig into the internet functionality.

And remember, "close" is not good enough. If your OS reports freespace as being "close" to the published requirement for AR 70s Drum, it's very possible that you'll STILL run out of space. Make sure you have 50-100 GB of freespace MORE than what you need for download and/or library.

Good luck!

PoorFellow

https://community.native-instruments.com/discussion/44964/download-failed-abbey-road-70s-drummer-native-access-3-18

You need to make sure that you have plenty of space on both system drive for temp files and on both download and Content destination also.

Then , alas N.A. often is not capable to recover from failed download by itself.

If you have a persistently failing download that is stuck downloading even when you open N.A. again then this is what you must do :

Exit N.A:

Uninstall N.A.

Delete the Native Access folder from %AppData%\Native Instruments\

Delete content from your chosen download folder

Reboot PC

Then download and install as an Admin latest version of Native Access for your OS

The above does not remove the NTKDaemon so you ought to be logged in right after a successful installation of N.A. and the operation ought to have cleared the download stuck.

Then try download again

If your download fail again then do the whole above routine again to get the download unstuck again , then contact N.I. Native Access and Installation Support and ask for a manual download link for the Kontakt library . Then to install exit N.A. when not stuck downloading , then run library installer as an Admin and then open Native Access again.

BIF

Also bear in mind that if your download AND library folders are on the same drive partition, it's possible that the freespace you need will have to be DOUBLE what NA reports on the product page.

That's because after the download, NA has to unpack and write the libraries over to the library folder. Until that's complete, you have 2 copies of the files.

For example, if NA says something is going to be 8 GB, you have to account for 16 GB to support the simultaneous existence of the 8 GB download file and the 8GB library folder.

At the very end of the install process, the download file will be deleted, but until then you'd need 16 GB for my example above.

Me, I have my download folder on a separate download partition, and it's always got a half-terabyte free, give or take. And my library folders are all spread out across four different VST partitions that I set up over 10 years ago. So the real limiting factor for me is if one of the VST partitions is getting full and I haven't noticed it as yet.

SynthDebacle

Same problem here. Contacted support. No answer yet. De-installed NI. Deleted Folder as mentioned above. Re-installed. Nothing worked. Problem persists. Space isn't a problem. I'm using two separate SSDs with 4 TB each. Both not even half full. Now I can't update 70s drummer, 80s drummer, modern drummer, session percussioniest, vocal synth 2 …

If someone has other ideas … they are much appriciated …

Tripecac

I have 523 GB free on my system drive ( C: ) which I use for windows temp files, the NI download folder, and my NI library paths. All my other drives have at least 319 GB free. Meanwhile, Abbey Road 70s Drummer's download size is less than 9 GB.

So I don't think space is an issue.

As for network, I'm on fiber and work at home, so I'd be aware if there are network issues. Also, the other 5 updates all worked fine. Only Abbey Road 70s Drummer failed.

So I don't think it's a network issue.

I'll try uninstalling/reinstalling Native Access and see if that works…

Tripecac

I followed these instructions exactly:

"Exit N.A:
Uninstall N.A.
Delete the Native Access folder from %AppData%\Native Instruments\
Delete content from your chosen download folder
Reboot PC
Then download and install as an Admin latest version of Native Access for your OS"

I then retried downloading Abbey Road 70s Drummer.

Again, I got the same error message: "Download failed".

I'll email support.

PoorFellow

https://community.native-instruments.com/discussion/comment/226174#Comment_226174

Yes , the 'recipe' only get the download unstuck when it's stuck downloading when you open Native Access , alas it does not fix if there is a specific reason for the download to fail.

So if the download keeps failing every time that you unstuck it then some kind of fix of the download failure itself is needed. So you did right by contacting support.

Tripecac

I contacted support and was able to get a .iso, which I installed with no problems.

However, when I run Native Access, it still says I need to updated Abbey Road 70s Drummer to 1.3.1. When I try to do that, it still fails.

How can I find out what version of 70s Drummer is currently installed on my PC?

Meanwhile Native Access gave me 2 more updates today (Komplete Kontrol and Vinyl). Both of those updates installed with no problems. Only 70s Drummer update is still failing.

UPDATE: For some reason I just re-tried installing 70s Drummer and it worked! Weird.

SynthDebacle

After the latest Windows 11 update (May, 13th: KB5058411 (******-Build 26100.4061)) everything is working again. Very strange. It's always stupid when you don't know exactly what the problem was.