Complaint Regarding Unresolved Repair Process

danilones

https://community.native-instruments.com/discussion/comment/231105#Comment_231105

@Mert_NI
Many thanks for your support. You really made a difference in this process.

6xes

https://community.native-instruments.com/discussion/comment/231104#Comment_231104

having read all the events you have shared… inside would have been 🤬😡🤬

with some expletives on top!!

and yet you share the whole incident for us to see… in the most calm manner, its shows alot of restraint!!

admirable…

i've seen others moan and whinge for a lot less… but in your case, you would be completely justified, and yet here you are.. polite and calm!! maximumRESPECT!!👊

danilones

https://community.native-instruments.com/discussion/comment/231111#Comment_231111

@6xes

Thank you for your message. It's nice to hear something positive.

Honestly, I think that at the end of the day we are discussing just one product. I don't believe that anyone caused all these problems intentionally. Everyone here works and we make mistakes in the process, but reporting problems is necessary so that they don't happen again (after all, that's the purpose of having a discussion community).

I followed all the steps and protocols that were requested. So it's clear to me that I am requesting what is rightfully right.

All the best!

6xes

https://community.native-instruments.com/discussion/comment/231125#Comment_231125

you do NI & the community a great service by rightly identifying a flaw in their processes… moreover to handle everything and still remain composed is a credit to the spirit within you!!

well done!

basehead617

I appreciate that many tech companies have aggressively downsized in this weird labor climate, and lots of people are wearing multiple hats and trying to do the impossible.. not an excuse for NI but I and many others experience this firsthand in our companies, from big to small, and it's not something you can easily talk about with the public.. I have to assume NI is no different.