Hello,
I bought the Komplete 9 bundle many years ago and it is licensed under and old email address of mine, and I want to transfer the license to an account under my new email address so that I can add the bundle to Native Access. However, whilst I have all the license codes (I can still see them in Service Center), I can't remember the old email address. I have tried "forgot my password" on many of my old email addresses but none of them send a recovery email to their inboxes. My first question is, is there a way to see the email address associated with your NI products? I've opened instances of NI VSTs in my DAW but cannot find the email address associated with them this way.
Secondly, once I identify my old email address, the NI support page (https://support.native-instruments.com/hc/en-us/articles/360001301669-My-Serial-Is-Already-Registered-to-Another-User-Account) suggests I can provide my old email address and my current email address to the support team to make the transfer. I've gone through so many loops with the chat bot and I have been unable to reach the appropriate selection to help me with this request, it is driving me crazy. Can anyone help?
Thanks in advance.