How can I get the Welcome screen off my new MK3 keyboard?

LostForWords · 2025-04-23T12:56:19+00:00

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I have just received my keyboard. I entered the serial number into Native Access and plugged in my keyboard. However nothing other than a few things show up in my DAW when I click the Native Instruments tab. I have virtually nothing that I have installed showing up. Also, I have a welcome screen on the keyboard that shows the serial number and instructs me to go to Native Access and input the number. I've done that, but I can't get the welcome message/serial number off my keyboard screen

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Komplete Kontrol SW

Accepted answers

LostForWords

OK, I think I'm getting somewhere now. I can load a NI instrument, hear it, and record it. Thank you so much for all your time. I'll focus on learning this stuff. I'm one of those smart/stupid guys, so I'll either get it pretty quickly, or, well, I won't. LOL. Thank you

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LostForWords

LostInFoundation

Big up to @Matthew_NI, @PoorFellow and @Jeremy_NI

Good job 👍🏼

LostForWords

NI Hardware Connection Service? Never heard of it

PoorFellow

https://community.native-instruments.com/discussion/comment/223208#Comment_223208

And you say, "contact Support." There is no support, effectively. If you can't handle the support for the product you sell. Get out of the businees. It's unethical and greedy

I wrote that you should only contact support if you did not get the codes to redeem.

NI Hardware Connection Service? Never heard of it

We can not help you if you will not read what is suggested : Please read the After Registering My Kontrol S-Series MK3, I’m Still Asked to Add My Serial Number

Matthew_NI

https://community.native-instruments.com/discussion/comment/223226#Comment_223226

Great, we have solved the first problem!

Now you ask a second question. You are looking for the instruments, but do not see them.

Navigate to the Native Instruments tab, and open Kontakt or Komplete Kontrol. You will see these instruments inside of these.

LostForWords

The Plugin Manager indicates that Kontakt 8 has been scanned and loaded successfully. I'll now follow your instructions to turn everything off and turn it on again. I know people like me can be frustrating when we're frustrated, so thanks for helping to this point.

LostForWords

I, as well as many others have no idea where to go to download the connection service. Can you educate me 9and others) please?

PoorFellow

https://community.native-instruments.com/discussion/44645/how-can-i-get-the-welcome-screen-off-my-new-mk3-keyboard

Be sure to be using latest version of Native Access for your OS

This problem is in two parts :

I have just received my keyboard. I entered the serial number into Native Access and plugged in my keyboard. However nothing other than a few things show up in my DAW when I click the Native Instruments tab. I have virtually nothing that I have installed showing up.

You fail to tell what it is that you expect to 'show in your DAW' , also then nothing will show in your DAW before downloaded using Native Access and nothing will show for download in Native Access before registered to your account. :

Registering the hardware will result in you getting emails(s) from NI with codes to get DAW Ableton Live Lite and a voucher redeem code to get Komplete Select 15 for zero.

You are supposed to go to the N.I. site and buy the Komplete 15 Select of your choice for zero using the voucher code.

When you have thus registered the Select to your account then if you have further software bundled with the keyboard then you can register the K15 bundle upgrade code to the account.

If you didn't get the emails then check email spam folder .

If still no luck finding the code for the K15 Select then contact N.I. Purchase Support

In case that you need guidance contacting support : Please read : how to get support !

Also, I have a welcome screen on the keyboard that shows the serial number and instructs me to go to Native Access and input the number. I've done that, but I can't get the welcome message/serial number off my keyboard screen

After Registering My Kontrol S-Series MK3, I’m Still Asked to Add My Serial Number

Matthew_NI

You didn't answer my question.

Have you installed NI Hardware Connection Service?

PoorFellow

https://community.native-instruments.com/discussion/comment/223226#Comment_223226

Still none of the instruments show up in my DAW when I go to the Native Instruments tab in my DAW.

What is your OS version ?

What is your DAW version and version number ?

What software have you already downloaded and installed using N.A. 2 that does not show in you DAW ?

PoorFellow

What Matthew_NI wrote , you need to run the Kontakt and Komplete Kontrol as standalone apps prior to use them in a DAW , and also setup both Midi and Audio in the standalone apps.

LostForWords

Kontakt 8 does not show up in my DAW. After installing the Hardware Connection Service, I can open Kontakt 8 from Native Access, and I can play the instruments with the keyboard, but although I can hear the NI instruments through my headphones, I also hear the instrument assigned to the track in Logic Pro. And I can only record the Logic instrument that's loaded. When I record playing the NI instrument, the only thing that's recorded is the Logic instrument that's loaded on the track. What am I doing wrong here? Any ideas?

LostForWords

https://community.native-instruments.com/discussion/comment/223229#Comment_223229

Unfortunately, Kontakt does not show up under Native Instruments in my DAW. I still can't record 'just' the NI instruments. How do I bypass the Logic instrument and just record the NI instrument?

Matthew_NI

If you have installed Kontakt and Komplete Kontrol, ensure you have scanned your plug-ins after install with Logic Pro.

To scan or rescan plugins in Logic Pro X, navigate to Preferences > Plug-in Manager, select the plugin you want to rescan, and click "Reset & Rescan Selection". If a plugin is not appearing in the Plug-in Manager, try restarting Logic Pro and your computer, and if that doesn't work, you may need to delete the AU cache file.

Also, if you're opening the plug-ins in a DAW, the standalone applications should not be opened at the same time. Kontakt 8 should be the plug-in loaded on the instrument track(s).

PoorFellow

https://community.native-instruments.com/discussion/comment/223237#Comment_223237

Kontakt 8 does not show up in my DAW.

Logic Pro uses AU plug-ins. Maybe check if the AU is installed ? You should find the AU file here : Mac HD > Library > Audio > Plug-Ins >Components

As for use in Logic Pro then please check these support pages :

Plug-in Administration in Logic Pro , Quote : If Logic Pro does not recognize your NI plug-in, read the article My Native Instruments Plug-In Does Not Appear in Logic

I can open Kontakt 8 from Native Access, and I can play the instruments with the keyboard, but although I can hear the NI instruments through my headphones, I also hear the instrument assigned to the track in Logic Pro.

And I can only record the Logic instrument that's loaded. When I record playing the NI instrument, the only thing that's recorded is the Logic instrument that's loaded on the track. What am I doing wrong here? Any ideas?

I am not sure if I understand you correctly , are you trying to combine the use of Kontakt 8 standalone with the use of a DAW ? If so then I don't think that the DAW is supposed to record the Kontakt 8 standalone. As for recording while playing then that is question of using the DAW and I do not know Logic Pro at all. However the overall principle of it all is that you insert an occurrence of the Kontakt 8 plugin on the track in Logic and select an instrument and then arm the track and then start recording.

Else then could you please give a specific example with screenshot and explain using that ?

How to Insert Native Instruments Plug-ins in Logic Pro

How to Use NI Sample Libraries

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