Question concerning vouchers.

Zemo72 · 2025-04-23T02:17:24+00:00

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I purchased Kontakt 8, about s month or so . Afterwards, I received an email, informing me that I had a $99 voucher to use. I read all of the details, on which items I could use it on. Tonight, I decided to use it on 2 regular-priced items: 26K Keys and 24K drums. In checkout, after I apply the voucher, it says that one of the 2 items was covered by the voucher, but not the 2nd one. With both of them being $49 each, before tax that would be $98. I do not understand why it is only applying the voucher to one item. Can I not use it towards 2 items? Or, if I use it for 24K drums, can I come back after that transaction is complete, and use the remaining balance for 24K Keys?

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PoorFellow

can I get a list of the product, that I can use it on?

I have a link for the old 'general list' , it is not updated and some items standard price costs more than the $ 99 of your voucher :

Also quoteN.I. support via Aeliron September 7 , 2024:

"The voucher code that comes with the S-Series Keyboards is valid for a single NI-owned Kontakt instrument priced below (your amount) USD/EUR on the NI Online Shop. It cannot be used for updates,upgrades, crossgrades, edu licenses, hardware, NKS partner products,or Komplete bundles and upgrades/crossgrades.

For your reference, I'll provide S-Series voucher eligible Kontakt instruments below:

Bouquet (WT: Modern R&B Pop)
Scene - Saffron (WT: Squared)
Alicia's Electric Keys
Choir Essentials - Omnia
Choir: Omnia
Action Strikes
Action Strings 2
Action Woodwinds
Emotive Strings
Mysteria
Session Horns Pro DL
SESSION STRINGS PRO 2
Symphony Series Percussion
Thrill
Valves Pro
Arkhis
Ashlight
Fables
Lores
Mallet Flux
Pharlight
Piano Colors
Playbox
Sequis
Stradivari Cello
Stradivari Violin
Straylight
Symphony Essentials Brass Collection
Symphony Essentials String Ensemble
Symphony Essentials Woodwind Collection
Vocal Colors
Noire
Rise & Hit
Scarbee Vintage Keys
Schema - Light
Schema: Dark
Session Guitarist - Electric Sunburst Deluxe
Studio Drummer
Una Corda
Abbey Road 50s Drummer
Abbey Road 60s Drummer
Abbey Road 70s Drummer
Abbey Road 80s Drummer
Abbey Road Modern Drummer
Abbey Road Vintage Drummer
Alicia's Keys
Balinese Gamelan
Cuba
Drum Lab
East Asia
Electric Keys - Diamond
Electric Keys - Phoenix
George Duke Soul Treasures
India
Ireland
Kinetic Metal
Kinetic Toys
Middle East
Scarbee MM-Bass Amped
Scarbee Pre-Bass Amped
Scarbee Rickenbacker Bass
Session Bassist - Icon Bass
Session Bassist - Prime Bass
Session Bassist - Upright Bass
Session Guitarist - Acoustic Sunburst Deluxe
Session Guitarist - Electric Mint
Session Guitarist - Electric Sunburst
Session Guitarist - Electric Vintage
Session Guitarist - Picked Acoustic
Session Guitarist - Picked Nylon
Session Guitarist - Strummed Acoustic
Session Guitarist - Strummed Acoustic 2
Session Horns
Session Percussionist
SESSION STRINGS 2
Session Ukulele
Symphony Essentials Percussion
The Gentleman
The Giant
The Grandeur
The Maverick
Valves
Vintage Organs
West Africa
40s Very Own Drums
40s Very Own Keys
Butch Vig Drums
Modular Icons
Retro Machines MK2
Scarbee A-200
Scarbee Clavinet Pianet
Scarbee Jay-Bass
Scarbee Mark I
Scarbee MM-Bass
Scarbee Pre-Bass
Glaze 2
Bazzazian Tapes
Cloud Supply
Deft Lines
Duets
Empire Breaks
Feel It
Glaze
Homage
Hybrid Keys
Ignition Keys
Karriem Riggins Drums
Lo-Fi Glow
Melted Vibes
Rudiments
Soul Sessions
Stacks
Sway
Utopia

All comments

LostInFoundation

I don’t know the exact terms and conditions of this exact voucher, but usually vouchers can be used on a single product only, not on the total amount of the cart. And they don’t give change, so if you use it on a lower priced product, the remaining will be wasted.

Check the conditions again to see if this is the case (although they have never been perfectly written, so it could not be 100% clear anyway…)

Zemo72

Here's the exact wording from the email:

"This e-voucher is valid on all Native Instruments Kontakt instruments software downloads available at the NI Online Shop. It is not valid on updates, upgrades, crossgrades, edu licenses, hardware, NKS partner products, or products that are part of a special offer. The e-voucher is personalized and only for use by the appointed addressee/user. It is not transferable and may not be re-sold. The e-voucher expires if not redeemed within six months after receipt. If the total amount of the e-voucher is not redeemed, the holder is not entitled to payment of the remaining balance. Only one e-voucher can be used per product. The e-voucher may not be redeemed for cash."

I tried getting info from the chatbot, but that was 45 minutes, of going around in circles, until my frustration was at an all-time high. I understand these companies want to save money on payroll, but until they can get AI to be more useful than just reciting the FAQ, it would be AweSOMe if they at least had one human staff member to be the hero, when all else failed, lol.

PoorFellow

https://community.native-instruments.com/discussion/comment/223142#Comment_223142

Only one e-voucher can be used per product.

I guess that whoever wrote this thought that this wording also meant "…. and only for one product" .

There is a forum Customer Care specialist but his role is one of advisory and guidance in the end then he does not make the decisions either , N.I. support makes all decisions and holds the final word on all of this so you will have to ask support : N.I. Purchase Support

In case that you need guidance contacting support : Please read : how to get support !

PK The DJ

Maybe the "part of a special offer" statement applies, because of this:

Luxury hip-hop bundle

LostInFoundation

https://community.native-instruments.com/discussion/comment/223142#Comment_223142

This is the standard Terms and conditions. So, the case should be exactly how I said: the voucher can be used only on a single product.

I already expressed my doubts about many points of this Terms and conditions (it doesn’t expressly says it can’t be used for more than one product, saying “is not entitled to payment of the remaining balance” is not clear about the remaining amount not being usable even as a “second voucher” but makes people believe they just can’t have the remaining amount in cash,…).

They don’t seem to be interested in making it more clear…

Jeremy_NI

@Zemo72 If you need clarification please get in touch with my colleagues, if you write Contact support or talk to an agent, you should have a faster way to get in touch.

Zemo72

@Jeremy_NI , Sorry it took me a minute to get back with you. My dog had surgery, yesterday. We found out a few weeks ago, that s lump that popped up, was cancerous. So, i had been trying anything I could think of, to raise the money up, for them to remove it. He's doing good, so far. I hadn't been online enough, to get back to you, until now.I want to use this voucher, before I lose it. It looks like almost everything's on sale, currently. When does the sale end? Since I cannot use it on anything that is on sale,..can I get a list of the product, that I can use it on?

PoorFellow

can I get a list of the product, that I can use it on?

I have a link for the old 'general list' , it is not updated and some items standard price costs more than the $ 99 of your voucher :

Also quoteN.I. support via Aeliron September 7 , 2024:

For your reference, I'll provide S-Series voucher eligible Kontakt instruments below:

Bouquet (WT: Modern R&B Pop)
Scene - Saffron (WT: Squared)
Alicia's Electric Keys
Choir Essentials - Omnia
Choir: Omnia
Action Strikes
Action Strings 2
Action Woodwinds
Emotive Strings
Mysteria
Session Horns Pro DL
SESSION STRINGS PRO 2
Symphony Series Percussion
Thrill
Valves Pro
Arkhis
Ashlight
Fables
Lores
Mallet Flux
Pharlight
Piano Colors
Playbox
Sequis
Stradivari Cello
Stradivari Violin
Straylight
Symphony Essentials Brass Collection
Symphony Essentials String Ensemble
Symphony Essentials Woodwind Collection
Vocal Colors
Noire
Rise & Hit
Scarbee Vintage Keys
Schema - Light
Schema: Dark
Session Guitarist - Electric Sunburst Deluxe
Studio Drummer
Una Corda
Abbey Road 50s Drummer
Abbey Road 60s Drummer
Abbey Road 70s Drummer
Abbey Road 80s Drummer
Abbey Road Modern Drummer
Abbey Road Vintage Drummer
Alicia's Keys
Balinese Gamelan
Cuba
Drum Lab
East Asia
Electric Keys - Diamond
Electric Keys - Phoenix
George Duke Soul Treasures
India
Ireland
Kinetic Metal
Kinetic Toys
Middle East
Scarbee MM-Bass Amped
Scarbee Pre-Bass Amped
Scarbee Rickenbacker Bass
Session Bassist - Icon Bass
Session Bassist - Prime Bass
Session Bassist - Upright Bass
Session Guitarist - Acoustic Sunburst Deluxe
Session Guitarist - Electric Mint
Session Guitarist - Electric Sunburst
Session Guitarist - Electric Vintage
Session Guitarist - Picked Acoustic
Session Guitarist - Picked Nylon
Session Guitarist - Strummed Acoustic
Session Guitarist - Strummed Acoustic 2
Session Horns
Session Percussionist
SESSION STRINGS 2
Session Ukulele
Symphony Essentials Percussion
The Gentleman
The Giant
The Grandeur
The Maverick
Valves
Vintage Organs
West Africa
40s Very Own Drums
40s Very Own Keys
Butch Vig Drums
Modular Icons
Retro Machines MK2
Scarbee A-200
Scarbee Clavinet Pianet
Scarbee Jay-Bass
Scarbee Mark I
Scarbee MM-Bass
Scarbee Pre-Bass
Glaze 2
Bazzazian Tapes
Cloud Supply
Deft Lines
Duets
Empire Breaks
Feel It
Glaze
Homage
Hybrid Keys
Ignition Keys
Karriem Riggins Drums
Lo-Fi Glow
Melted Vibes
Rudiments
Soul Sessions
Stacks
Sway
Utopia

Zemo72

Thank you, kind sir. I really appreciate it. I know a lot of these are on sale, currently, and therefore, I cannot use the voucher on at the moment. I think the 'Jam Bass' was the only one i found that would accept it, since it's not on sale. I'll work through this list, hopefully during the weekend and see if anything else will work with it. I'm not sure how long the sale is, but maybe July? Or, maybe that is Heavyocity's sale end date….If I am not mistaken, you have 6 months, to use the voucher?

PoorFellow

https://community.native-instruments.com/discussion/comment/229725#Comment_229725

You are very welcome 🙂

I'm not sure how long the sale is, but maybe July? Or, maybe that is Heavyocity's sale end date….If I am not mistaken, you have 6 months, to use the voucher?

As Moderator then I am not told sales start or end dates other than what I can read in public and N.I. also has been known to extend sales at a whim.

The email should state clearly how long time that you have to use the voucher , but usually then it is 6 months.

My best suggestion is that you as a Windows user gets a program such as Rainlendar Lite and then have that run on every Windows start and help you remind of things. Then you can setup reminders to go check the N.I. site e.g. in a month. Rainlendar can be configured in many ways so it ought not be a nuisance. I use it myself.

Just be sure to save the email with both code and the use and terms information so that you don't loose it then come back and use when you can 🙂

Happy spending 🙂

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