Question concerning vouchers.
I purchased Kontakt 8, about s month or so . Afterwards, I received an email, informing me that I had a $99 voucher to use. I read all of the details, on which items I could use it on. Tonight, I decided to use it on 2 regular-priced items: 26K Keys and 24K drums. In checkout, after I apply the voucher, it says that one of the 2 items was covered by the voucher, but not the 2nd one. With both of them being $49 each, before tax that would be $98. I do not understand why it is only applying the voucher to one item. Can I not use it towards 2 items? Or, if I use it for 24K drums, can I come back after that transaction is complete, and use the remaining balance for 24K Keys?
Best Answer
-
can I get a list of the product, that I can use it on?
I have a link for the old 'general list' , it is not updated and some items standard price costs more than the $ 99 of your voucher :
Also quoteN.I. support via Aeliron September 7 , 2024:
"The voucher code that comes with the S-Series Keyboards is valid for a single NI-owned Kontakt instrument priced below (your amount) USD/EUR on the NI Online Shop. It cannot be used for updates,upgrades, crossgrades, edu licenses, hardware, NKS partner products,or Komplete bundles and upgrades/crossgrades.
For your reference, I'll provide S-Series voucher eligible Kontakt instruments below:
- Bouquet (WT: Modern R&B Pop)
- Scene - Saffron (WT: Squared)
- Alicia's Electric Keys
- Choir Essentials - Omnia
- Choir: Omnia
- Action Strikes
- Action Strings 2
- Action Woodwinds
- Emotive Strings
- Mysteria
- Session Horns Pro DL
- SESSION STRINGS PRO 2
- Symphony Series Percussion
- Thrill
- Valves Pro
- Arkhis
- Ashlight
- Fables
- Lores
- Mallet Flux
- Pharlight
- Piano Colors
- Playbox
- Sequis
- Stradivari Cello
- Stradivari Violin
- Straylight
- Symphony Essentials Brass Collection
- Symphony Essentials String Ensemble
- Symphony Essentials Woodwind Collection
- Vocal Colors
- Noire
- Rise & Hit
- Scarbee Vintage Keys
- Schema - Light
- Schema: Dark
- Session Guitarist - Electric Sunburst Deluxe
- Studio Drummer
- Una Corda
- Abbey Road 50s Drummer
- Abbey Road 60s Drummer
- Abbey Road 70s Drummer
- Abbey Road 80s Drummer
- Abbey Road Modern Drummer
- Abbey Road Vintage Drummer
- Alicia's Keys
- Balinese Gamelan
- Cuba
- Drum Lab
- East Asia
- Electric Keys - Diamond
- Electric Keys - Phoenix
- George Duke Soul Treasures
- India
- Ireland
- Kinetic Metal
- Kinetic Toys
- Middle East
- Scarbee MM-Bass Amped
- Scarbee Pre-Bass Amped
- Scarbee Rickenbacker Bass
- Session Bassist - Icon Bass
- Session Bassist - Prime Bass
- Session Bassist - Upright Bass
- Session Guitarist - Acoustic Sunburst Deluxe
- Session Guitarist - Electric Mint
- Session Guitarist - Electric Sunburst
- Session Guitarist - Electric Vintage
- Session Guitarist - Picked Acoustic
- Session Guitarist - Picked Nylon
- Session Guitarist - Strummed Acoustic
- Session Guitarist - Strummed Acoustic 2
- Session Horns
- Session Percussionist
- SESSION STRINGS 2
- Session Ukulele
- Symphony Essentials Percussion
- The Gentleman
- The Giant
- The Grandeur
- The Maverick
- Valves
- Vintage Organs
- West Africa
- 40s Very Own Drums
- 40s Very Own Keys
- Butch Vig Drums
- Modular Icons
- Retro Machines MK2
- Scarbee A-200
- Scarbee Clavinet Pianet
- Scarbee Jay-Bass
- Scarbee Mark I
- Scarbee MM-Bass
- Scarbee Pre-Bass
- Glaze 2
- Bazzazian Tapes
- Cloud Supply
- Deft Lines
- Duets
- Empire Breaks
- Feel It
- Glaze
- Homage
- Hybrid Keys
- Ignition Keys
- Karriem Riggins Drums
- Lo-Fi Glow
- Melted Vibes
- Rudiments
- Soul Sessions
- Stacks
- Sway
- Utopia
.
1
Answers
-
I don’t know the exact terms and conditions of this exact voucher, but usually vouchers can be used on a single product only, not on the total amount of the cart. And they don’t give change, so if you use it on a lower priced product, the remaining will be wasted.
Check the conditions again to see if this is the case (although they have never been perfectly written, so it could not be 100% clear anyway…)
0 -
Here's the exact wording from the email:
"This e-voucher is valid on all Native Instruments Kontakt instruments software downloads available at the NI Online Shop. It is not valid on updates, upgrades, crossgrades, edu licenses, hardware, NKS partner products, or products that are part of a special offer. The e-voucher is personalized and only for use by the appointed addressee/user. It is not transferable and may not be re-sold. The e-voucher expires if not redeemed within six months after receipt. If the total amount of the e-voucher is not redeemed, the holder is not entitled to payment of the remaining balance. Only one e-voucher can be used per product. The e-voucher may not be redeemed for cash."
I tried getting info from the chatbot, but that was 45 minutes, of going around in circles, until my frustration was at an all-time high. I understand these companies want to save money on payroll, but until they can get AI to be more useful than just reciting the FAQ, it would be AweSOMe if they at least had one human staff member to be the hero, when all else failed, lol.
0 -
Only one e-voucher can be used per product.
I guess that whoever wrote this thought that this wording also meant "…. and only for one product" .
There is a forum Customer Care specialist but his role is one of advisory and guidance in the end then he does not make the decisions either , N.I. support makes all decisions and holds the final word on all of this so you will have to ask support : N.I. Purchase Support
In case that you need guidance contacting support : Please read : how to get support !
0 -
Maybe the "part of a special offer" statement applies, because of this:
0 -
This is the standard Terms and conditions. So, the case should be exactly how I said: the voucher can be used only on a single product.
I already expressed my doubts about many points of this Terms and conditions (it doesn’t expressly says it can’t be used for more than one product, saying “is not entitled to payment of the remaining balance” is not clear about the remaining amount not being usable even as a “second voucher” but makes people believe they just can’t have the remaining amount in cash,…).
They don’t seem to be interested in making it more clear…
1 -
@Jeremy_NI , Sorry it took me a minute to get back with you. My dog had surgery, yesterday. We found out a few weeks ago, that s lump that popped up, was cancerous. So, i had been trying anything I could think of, to raise the money up, for them to remove it. He's doing good, so far. I hadn't been online enough, to get back to you, until now.I want to use this voucher, before I lose it. It looks like almost everything's on sale, currently. When does the sale end? Since I cannot use it on anything that is on sale,..can I get a list of the product, that I can use it on?
0 -
can I get a list of the product, that I can use it on?
I have a link for the old 'general list' , it is not updated and some items standard price costs more than the $ 99 of your voucher :
Also quoteN.I. support via Aeliron September 7 , 2024:
"The voucher code that comes with the S-Series Keyboards is valid for a single NI-owned Kontakt instrument priced below (your amount) USD/EUR on the NI Online Shop. It cannot be used for updates,upgrades, crossgrades, edu licenses, hardware, NKS partner products,or Komplete bundles and upgrades/crossgrades.
For your reference, I'll provide S-Series voucher eligible Kontakt instruments below:
- Bouquet (WT: Modern R&B Pop)
- Scene - Saffron (WT: Squared)
- Alicia's Electric Keys
- Choir Essentials - Omnia
- Choir: Omnia
- Action Strikes
- Action Strings 2
- Action Woodwinds
- Emotive Strings
- Mysteria
- Session Horns Pro DL
- SESSION STRINGS PRO 2
- Symphony Series Percussion
- Thrill
- Valves Pro
- Arkhis
- Ashlight
- Fables
- Lores
- Mallet Flux
- Pharlight
- Piano Colors
- Playbox
- Sequis
- Stradivari Cello
- Stradivari Violin
- Straylight
- Symphony Essentials Brass Collection
- Symphony Essentials String Ensemble
- Symphony Essentials Woodwind Collection
- Vocal Colors
- Noire
- Rise & Hit
- Scarbee Vintage Keys
- Schema - Light
- Schema: Dark
- Session Guitarist - Electric Sunburst Deluxe
- Studio Drummer
- Una Corda
- Abbey Road 50s Drummer
- Abbey Road 60s Drummer
- Abbey Road 70s Drummer
- Abbey Road 80s Drummer
- Abbey Road Modern Drummer
- Abbey Road Vintage Drummer
- Alicia's Keys
- Balinese Gamelan
- Cuba
- Drum Lab
- East Asia
- Electric Keys - Diamond
- Electric Keys - Phoenix
- George Duke Soul Treasures
- India
- Ireland
- Kinetic Metal
- Kinetic Toys
- Middle East
- Scarbee MM-Bass Amped
- Scarbee Pre-Bass Amped
- Scarbee Rickenbacker Bass
- Session Bassist - Icon Bass
- Session Bassist - Prime Bass
- Session Bassist - Upright Bass
- Session Guitarist - Acoustic Sunburst Deluxe
- Session Guitarist - Electric Mint
- Session Guitarist - Electric Sunburst
- Session Guitarist - Electric Vintage
- Session Guitarist - Picked Acoustic
- Session Guitarist - Picked Nylon
- Session Guitarist - Strummed Acoustic
- Session Guitarist - Strummed Acoustic 2
- Session Horns
- Session Percussionist
- SESSION STRINGS 2
- Session Ukulele
- Symphony Essentials Percussion
- The Gentleman
- The Giant
- The Grandeur
- The Maverick
- Valves
- Vintage Organs
- West Africa
- 40s Very Own Drums
- 40s Very Own Keys
- Butch Vig Drums
- Modular Icons
- Retro Machines MK2
- Scarbee A-200
- Scarbee Clavinet Pianet
- Scarbee Jay-Bass
- Scarbee Mark I
- Scarbee MM-Bass
- Scarbee Pre-Bass
- Glaze 2
- Bazzazian Tapes
- Cloud Supply
- Deft Lines
- Duets
- Empire Breaks
- Feel It
- Glaze
- Homage
- Hybrid Keys
- Ignition Keys
- Karriem Riggins Drums
- Lo-Fi Glow
- Melted Vibes
- Rudiments
- Soul Sessions
- Stacks
- Sway
- Utopia
.
1 -
Thank you, kind sir. I really appreciate it. I know a lot of these are on sale, currently, and therefore, I cannot use the voucher on at the moment. I think the 'Jam Bass' was the only one i found that would accept it, since it's not on sale. I'll work through this list, hopefully during the weekend and see if anything else will work with it. I'm not sure how long the sale is, but maybe July? Or, maybe that is Heavyocity's sale end date….If I am not mistaken, you have 6 months, to use the voucher?
0 -
You are very welcome 🙂
I'm not sure how long the sale is, but maybe July? Or, maybe that is Heavyocity's sale end date….If I am not mistaken, you have 6 months, to use the voucher?
As Moderator then I am not told sales start or end dates other than what I can read in public and N.I. also has been known to extend sales at a whim.
The email should state clearly how long time that you have to use the voucher , but usually then it is 6 months.
My best suggestion is that you as a Windows user gets a program such as Rainlendar Lite and then have that run on every Windows start and help you remind of things. Then you can setup reminders to go check the N.I. site e.g. in a month. Rainlendar can be configured in many ways so it ought not be a nuisance. I use it myself.
Just be sure to save the email with both code and the use and terms information so that you don't loose it then come back and use when you can 🙂
Happy spending 🙂
0
Categories
- All Categories
- 18 Welcome
- 1.7K Hangout
- 68 NI News
- 903 Tech Talks
- 4.6K Native Access
- 17.9K Komplete
- 2.2K Komplete General
- 4.8K Komplete Kontrol
- 6.4K Kontakt
- 1.1K Reaktor
- 408 Battery 4
- 929 Guitar Rig & FX
- 470 Massive X & Synths
- 1.5K Other Software & Hardware
- 6.4K Maschine
- 8.2K Traktor
- 8.2K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators