PAYMENTH METHOD ISSUE: SYSTEM CHOOSE FOR ME

fabrizio mancini
fabrizio mancini Member Posts: 1 Newcomer
edited 7:18AM in Native Access

GOOD MORNING. I NEED ASSISTANCE ON A PURCHASE I MADE ON YOUR SITE, I ASKED TO PROCEED WITH PAYMENTS VIA KLARNA SINCE IT IS POSSIBLE FOR ITALY, BUT THE ORDER CONTINUED WITH PAYMENT BY CREDIT CARD WITHOUT MY WILL. I WOULD LIKE TO CANCEL THE ORDER OR CHANGE THE PAYMENT METHODS POSSIBLY IN INSTALLMENTS WITH KLARNA. THE VIRTUAL ASSISTANT SUGGESTS CHECKS ON SUBSCRIPTION BUT IT IS NOT ACTIVE IN MY PROFILE... PLEASE I WOULD LIKE HUMAN ASSISTANCE. THANKS

Tagged:

Answers

  • mykejb
    mykejb Moderator Posts: 2,371 mod

    You need to contact account support for billing related enquiries which you can do here - https://bit.ly/n1acc I've tagged this for customer care so it flags up to Jeremy and the other NI customer care people.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,194 admin
    edited 8:00AM

    Yes please contact support here: https://bit.ly/n1orders

    Insist in the chatbot that you need assistance/to talk to an agent.

    If you need help navigating support: https://bit.ly/NI_Support_How

Back To Top

Categories