How come Native Instruments does not help us?

Charelken · 2025-04-15T23:13:20+00:00

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I bought a wonderful second hand Maschine Studio from a guy in Belgium were he live and i do. I picked it up myself so we meet and talked by several cups of coffee bout the instrument a lot and most important how i get that LICENSE he had to transfer. So far so good but once he was at home he can acces his licenses on the website but can not click the one he (we) need for transfer and so he (we) get stuck. He contacted the support several times by now but so far they do no answer it in any way and thats frustrated for him and for me the buyer aswell because i can not use my Maschine and thats not fair. He, the seller, bought the licenses as it has to be so it are his one, he "Ownes" them no? So isn't he the one that control and manage them as he pleased? And if something goes wrong isn't the company responsable to fix it, help him out to get it right? So why don't they? Please help us? Second question if i may.. can i buy the software for the Maschine Studio so i can use it anyway so i do not really need that license incase we can not solve this problem without the help from the support section they not answered it so far? Can someone, just someone help us please? I wanna start that Maschine Studio and the fun and now im really sad and dissapointed in the whole thing.

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Accepted answers

ALDREAD

https://community.native-instruments.com/discussion/44464/how-come-native-instruments-does-not-help-us

you could buy a maschine 3 license, just check that your computer meets the minimum requirements

There’s 3 different maschine 3 bundles , first one is just the software, no sounds , the second is the software with the machine central expansion ( collection of drum kits and sampled instruments) the 3rd is the software, machine central expansion, and some plugins

Regarding the license for the Maschine studio itself , you can contact support yourself if you have proof of purchase

Is the seller unable to transfer the hardware licence inside his account?

Ask him to transfer the Maschine 2 software + library for studio license

LostInFoundation

A couple clarifications/corrections to try to avoid you being more confused:

For your case:

You could buy first item (Update) ONLY if you already have Maschine 2 registered in your account (so if the license transfer goes well). Otherwise don’t buy it.
Second item (Full Verison. Update will only work once again if you already have Maschine 2) will give you Maschine 3 and the expansion Maschine Central (kits, instruments,…) and additional softwares. No need for anything else to start using it…but I would try to succeed anyway with license transfer in order to have the Factory library (a lot of kits and samples and what else, even more than Maschine Central. It would be a pity to renounce to them since you have the right to have them)
Third item is “just” the expansion and some software. DON’T BUY IT if you don’t already own Maschine 3

I know that when you buy a new device you just want to start to use it. But my suggestion is to wait when (or if) the License Transfer goes through: you would already have anything you need to start making music with Maschine 2 and a lot of kits, sounds, instruments. And without spending more money. Maybe it will be more than enough for you, and in case you decide then to update to Maschine 3 (which is not NECESSARY), you will have a better price (and, as said, you will also have everything that comes with Maschine 2)

Jeremy_NI

It was just an issue with the release of the serial. @Charelken could finally register the hardware serial and got the software serials automatically. I believe he's downloading right now!

PoorFellow

https://community.native-instruments.com/discussion/comment/222107#Comment_222107

That's great ! Another happy user 😀

Charelken

CASE SOLVED… thank you all for your help and support .. THANK YOU !!

All comments

ALDREAD

https://community.native-instruments.com/discussion/44464/how-come-native-instruments-does-not-help-us

you could buy a maschine 3 license, just check that your computer meets the minimum requirements

Regarding the license for the Maschine studio itself , you can contact support yourself if you have proof of purchase

Is the seller unable to transfer the hardware licence inside his account?

Ask him to transfer the Maschine 2 software + library for studio license

Charelken

Thank you for this help. Just one more question please? Can you tell me were i can buy it? The exact website so i don't go the wrong ones? It would be very helpfull, thank you.

Charelken

Forgot to say but yes.. the seller can't transfer the license from inside his account. He can open it and seeing all his licenses but when he click the one to transfer nothing happens.. it do not open.

Charelken

..i have find the webside myself Sir but i wanna be sure for this.. if i buy that maschine central expansion will it activate my Maschine studio? If i connected it now to my pc (that got all requierments without doubt Sir) can i then finally start it to use because now it start but it stay blanc as we say? Now when i started a minut ago it say on the left screen in beautiful colors "Maschine" and the right screen "press software or shift + midi? what does that mean Sir?

ALDREAD

https://community.native-instruments.com/discussion/comment/222017#Comment_222017

yes , you want , the maschine 3 software + maschine central expansion, don’t buy the expansion without the software

That will work with the studio

Shift + midi , enters midi mode , you can use the controller as a configurable midi controller, there’s a editor called controller editor , it should get installed with maschine software .

ALDREAD

https://community.native-instruments.com/discussion/comment/222015#Comment_222015

when he’s on the license page , click on “more” it’s at the top right in my image , it should say license transfer

Charelken

Im such a noob in this Sir but how do i get the software or is it impossible without the transfer of that license from the seller or the seller could transfer the maschine 2 software (how?) to me by any chance is that what you meant Sir? I have the drivers,controller editor and Native acces already installed. So aslong i don't have the software i can't do nothing actually?

ALDREAD

https://community.native-instruments.com/discussion/comment/222020#Comment_222020

you can either

Get the seller to transfer the license for maschine 2 + the maschine 2 library which came with the studio , he might be looking in the wrong place on the website , tell him about my post above , with the image

You could also contact support yourself , if you have proof of purchase, like eBay receipt

To contact support , you have to log in at the main/shop website , go to support , license, second hand , start chat with AI , exhaust all options and it should let you send a message to the support team , include a photo of hardware, license and of receipt.

Or if you don’t want to wait , you could go ahead and buy the maschine 3 software with maschine central expansion , and that will work with the studio ( the hardware doesn’t need to be registered to work , just the software)

Charelken

… still not understand and please forgive me for not knowing (english isn't my main language) but i still after that software so can i get that with paying ofcourse from Native Instruments? So yes how-were? If no then i have to contact the seller for transfer the maschine 2 software? Thank you very much Sir for your patience and help

Charelken

by the way.. the seller knows very well were to go for transfer the license but the problem is when he get on to that screen and click the license for the maschine studio.. nothing happens. He wrote the support on that but still no answers it seems.

ALDREAD

https://community.native-instruments.com/discussion/comment/222022#Comment_222022

you can’t buy maschine 2 , it’s been discontinued, and replaced by maschine 3 , the only way to get it is from the seller , by him transferring it to you , or by you contacting support yourself, and explaining the situation.

you can buy maschine 3 from NI , the maschine studio will work with that , no issues

ALDREAD

https://community.native-instruments.com/discussion/comment/222023#Comment_222023

when you transfer a license, you select it by checking a box , too the

right of the list , if the license can’t be transferred, it will say -Not transferable

Charelken

Sir, you say i can buy Maschine 3 from NI do you mean by that the software and if so do i still need that license from the seller to get that Maschine 3 works then? Don't you need the first Maschine and upgrade (buy then) the Maschine 3 but only if you have the first one like Maschine 2 to use and buy/upgrade to the 3? Im still strugling Sir to understand it with.. can i buy the software on NI and use it without having the license whatever? You know what i mean Sir? Many thanks for the help but the information you gave or giving me about transerring the license is not so usefull for me but i supose for the seller but he knows what he got to do he told me but whatever he tries he can't click the license box i need to transfer thats his problem not the way to get to that you see Sir?

So short: can i buy the software on NI to get my Maschine to work full and buy expansions later on without having the license from the seller?

Thank you again Sir and again sorry for my bad english wich it make it hard to write and tell well.

maniacintosh81

If you buy the full version of Maschine 3 (not an update/upgrade) you are buying a license. You can use it with (or even without) any compatible Maschine hardware (Mk3, Mikro Mk3, Studio and Jam). You don't need a license transfer from the seller. That is only needed if you want your Maschine hardware registered to your account. But this isn't necessary for using it.

Only exception: You want or need to use the old Maschine 2 software and/or the Maschine 2 library for some reason. As you cannot buy it anymore you can only obtain it with a license transfer.

Charelken

confused again and i blame it on my bad english but Sir, The "Only exception: You want and so on.." confuse me now… do i need to have that Maschine 2 software to let that Maschine 3 buying version works? If i go to the NI page and buy the middle one "Maschine 3 full package for €99" can i start then to use my Maschine Studio full without having the license from the seller now? Or do i need the license in the first place to buy this Maschine 3 package and get it works or do it works no matter what if i have no that license. So so sorry Sir for all of this but im getting starting desperate about this all. I wanna start making music and having fun without thinking bout that license i don't get by now thats all.

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