Hello - I ran a search for the problem I'm having and found a similar question from last November, but the questioner wasn't having quite the same issue I'm having and so I think it's fair I post this new question.
Nearly five hours ago I purchased the iZotope Music Production Suite 7, followed the install/authorize instructions, and still haven't received most of my software. I've gone through the process twice, to no avail. My PC tells me I have a new program called Audiolens, but nothing else new from iZotope (I got Ozone and RX in 2021).
I do have lots of new folders, named for the individual programs that were supposed to be bundled here - Nectar, Neutron , etc. - but the only files (shortcuts) in those folders are uninstall executables for their respective programs (again, Nectar, Neutron, etc.)... which do not exist.
In the Product Portal I there are few options for me. I can try to open the program, at which time I'm taken to the website and asked to Buy Now. I've only been sent one serial number — the number for eh entire suite itself, and that doesn't work to activate any of the Buy Now programs.
I can choose to open the INSTALL/AUTHORIZE tab, which is empty except for a graphic telling me 'Aww Yeah! All product installed and authorized.' The only remaining action I can take is Authorize iLok, which I'm not going to do.
What do I need to do to receive the products I purchased five hours ago?