Kontrol S88 mk3

Ichabod_790382

I have connected my S88 to my pc and also the power supply. I have registered the serial number, however, the firmware update software doesn’t recognise it. It also doesn’t appear in Device manager. Can anyone solve this for me please?

PoorFellow

https://community.native-instruments.com/discussion/44333/kontrol-s88-mk3

I have connected my S88 to my pc and also the power supply. I have registered the serial number, however, the firmware update software doesn’t recognise it. It also doesn’t appear in Device manager.

Be sure to be using latest version of Native Access for your OS

Do you have the NI Hardware Connection Service installed? (How to set up your Kontrol S-Series MK3)

Else try unplug the keyboard

then uninstall Hardware Connection Service if already present and remove/delete drivers

then reattach keyboard and reinstall Hardware Connection Service using latest version of Native Access for your OS

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

Otherwise , you might want to get a self powered USB-C hub with PD (power delivery) and quality cables that support both power and data transfer.

Or alternatively try an USB-C to A port adapter and then also attach an USB-C PSU capable of PD (my personal suggestion is 20W to compensate for any eventual PSU quality issues)

My Komplete Kontrol Keyboard Does Not Start

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues (appropriate trouble shooter even if not at firmware update step)

If you would like to get the direct assistance of Native Instruments for the setup of the keyboard then please contact N.I. Komplete Kontrol Support

In case that you need guidance contacting support : Please read : how to get support !