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License transfer

Quen B
Quen B Member Posts: 1 Newcomer
edited April 7 in Maschine

I recently bought a used mk3 from guitar center. I was told I could get the license transferred but on the NI support it want go any further than letting me upload my receipt and serial number.

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Comments

  • bfarrellnz
    bfarrellnz Member Posts: 24 Member

    I think you have to go through a few hoops I'm afraid, Guitar Centre should have tranferred the licence to you when it was purchased. Unfortunately you aren't the first one to have this issue, did you get advice from them that you can transfer the licence?

    Transfer of a licence is pretty simple, but if guitar centre didn’t bother to get it when the got the used MK3 then I think NI need to contact the account it is registered against and confirm they want the licence transferred.

  • mykejb
    mykejb Moderator Posts: 2,339 mod

    Did you get a ticket number from support when you uploaded the serial numbers? If not check your email spam folders in case you missed something. If you had no response let us know and we can get customer care to take a look.

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