Native Access 3.17.0 can't locate the libraries

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herenow
herenow Member Posts: 25 Member
in Native Access

Hi there,

Native Access can't locate the libraries although they've been on the same SSD drive (APFS format) with no issues prior to updating to Native Access 3.17.0.

Komplete Kontrol and Kontakt 8 don't see / load the instruments either now.

NTKDaemon, Komplete Kontrol, Kontakt, Native Access have full access to the macos drive.

I'm on Sonoma 14.7.2

I found this post that says to install Native Access 3.8.0. This version recognises the paths for the libraries, but Komplete still doesn't see / load the instruments.

Also, Native Access 3.17.0 installs itself automatically after launching Native Access 3.8.0 anway with the location issue that comes back anyway.

What can I do to fix this when it used to work fine?

Thank you!

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  • herenow
    herenow Member Posts: 25 Member

    Hi all,

    It seems this solved the problem for me (Mac):

    https://community.native-instruments.com/discussion/38443/native-access-stuck-saying-loading-products

  • herenow
    herenow Member Posts: 25 Member

    For Win:

    First please delete the User Registry entries of Native Access and the NTKDaemon:

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit"into the search field, then press Enter to open the Windows Registry Editor.
    3. In the RegistryEditor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
    4. HKEY_CURRENT_USER > Software > NativeInstruments >
    5. Delete the "Native Access"and the "NTK" entries

    Next please clear the Native Access cache by deleting the following folders:

    1. Click the Windows Start Button on the bottom left of your screen.
    2. Type %localappdata% and press Enter.
    3. This will open the following folder location: C: > Users >*Your User Name* > AppData > Local
    4. go into the Native Instruments directory and delete the "Native Access" and the"NTK" folders

    For Mac:

    First please clear the Native Access cache by deleting the following folders:

    1. Navigate to the following location: Macintosh HD > Users > your username >Library > Application Support > NativeInstruments
    2. Delete the "Native Access"and the "NTK" folders

    Next please delete the User User plist of Native Access and the NTKDaemon:

    1. Navigate to the following location: Macintosh HD > Users > your username >Library > Preferences >
    2. Delete the com.native-instruments.NativeAccess.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer

    If the above doesn't help then please contact : N.I.Native Access and Installation Support

    In case of you need further guidance : How to contact NI Support

    Thank you Jeremy_NI for posting this!

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