Cannot Find MK3 DFU Driver

sero

I Use S88 MK3, bought 2025 April 01

First Update i wait very long time.

so i ejected and reboot PC

then i met this issue,

i tried many suggestion

but suddenly i cannot find MK3 DFU driver and couldn't scan my s88.

how can i solve this problem?

PoorFellow

https://community.native-instruments.com/discussion/44049/cannot-find-mk3-dfu-driver

Important : use an USB-C PowerSupplyUnit capable of PD when updating/using the S88 MK3

Also important , you can not have two N.I. keyboards attached to the same computer.

Be sure to be using latest version of Native Access for your OS

Do you have the NI Hardware Connection Service installed? (How to set up your Kontrol S-Series MK3)

Else try unplug the keyboard

then uninstall Hardware Connection Service if already present and remove/delete drivers

then reattach keyboard and reinstall Hardware Connection Service using latest version of Native Access for your OS

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

Otherwise , you might want to get a self powered USB-C hub with PD (power delivery) and quality cables that support both power and data transfer.

Or alternatively try an USB-C to A port adapter and then also attach an USB-C PSU capable of PD (my personal suggestion is 20W to compensate for any eventual PSU quality issues)

My Komplete Kontrol Keyboard Does Not Start

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues (appropriate trouble shooter even if not at firmware update step)

If you would like to get the direct assistance of Native Instruments for the setup of the keyboard then please contact N.I. Komplete Kontrol Support

In case that you need guidance contacting support : Please read : how to get support !

sero

i tried :

C-A into usb A type hub

C type power connected

Native Access 3.17.0 (New)

Hardware connect service installed

(i tried reinstall too…)

and i sent chat and post to support team too..

Jeremy_NI

@sero I see that you contacted our support and they got back to you. Their last reply is from April 2nd, you didn't reply. Is the issue solved? If not, please get back to my colleague.