Kontrol S61 MK Firmware Update Failed - Keyboard Now Unresponsive
"Hello Native Instruments Support Team and Community,
I'm experiencing a critical issue with my Kontrol S61 MK[Your MK Version] following a failed firmware update. During the update process via Native Access, I received the error message: 'Looks like something went wrong, please re-run the update on your computer.' I attempted to re-run the update, but the error persisted.
Unfortunately, now my Kontrol S61 is completely unresponsive. It powers on but only comes up with the same error message
I suspect the issue might be related to my internet connection. I was attempting to download and install the update via a 5G tethered connection from my iPhone (I've just moved house and have no broadband until Wednesday, hence why i used this method). After doing some research I now understand that this might have caused instability or data corruption.
My Questions:
- Is it highly likely that using a 5G tethered connection for the firmware update caused this issue?
- Is there a recommended procedure for recovering from a failed firmware update on the Kontrol S61 MK?
- Are there any manual firmware recovery tools or methods available for this device?
- If recovery is not possible, what are my options for repair or replacement?
Any help would be much appreciated. Thanks.
Best Answers
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Yes all good, resolved. I installed again using wi-fi (not tethering off 5G) and it updated with no problems.
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Ok. Closing this thread.
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Answers
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Be sure to be using latest version of Native Access for your OS
Kontrol S-Series MK3: Troubleshooting Firmware Update Issues
Otherwise , you might be looking at getting and trying a self powered USB-C hub with PD (power delivery) and quality cables that support both power and data transfer.
Or alternatively try an USB-C to A port adapter and then also attach an USB-C PSU capable of PD (my personal suggestion is 20W to compensate for any eventual PSU quality issues)
Do you have the NI Hardware Connection Service installed?
How to set up your Kontrol S-Series MK3
My Komplete Kontrol Keyboard Does Not Start
Kontrol S-Series MK3 Troubleshooting Guide
Kontrol S-Series MK3: Troubleshooting Firmware Update Issues (appropriate trouble shooter even if not at firmware update step)
If you would like to get the direct assistance of Native Instruments for the setup of the keyboard then please contact N.I. Komplete Kontrol Support
In case that you need guidance contacting support : Please read : how to get support !
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@Morgan Howell I see that you contacted support and they got back to you. Is everything working now?
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Yes all good, resolved. I installed again using wi-fi (not tethering off 5G) and it updated with no problems.
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Glad to hear that! Thanks for the update!
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I have the same problem.
Please could you tell me every single step you made to resolve the problem?
Thanks in advance
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Hi, like I said above. I literally tried installing the update again with a solid wi-fi connection (not tethering from my iPhone 5G) and it updated perfectly. That's all I did.
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Unfortunately this did not solve the problem for me
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Then please get in touch with our support here: https://bit.ly/NI_support_Kontrol
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That's what I already dit. But I find it embarrassing that you can only contact technical support via chat. This way, you never know whether you're speaking to a real person or an AI. To this day, I'm still waiting for the promised email confirmation of my ticket.
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Chat is only the entry door, for most technical support issues, it is turned into an email and a specialist gets back to you.
My colleague got back to you by email yesterday at 11:11, Berlin time. Please check your inbox, spam, filters, etc…check his troubleshooting steps and get back to him if needed.
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Jeremy, there is a post by Erich, on the same subject, here:
Perhaps you both continue there? Because every time Erich makes a comment, i find it in the spam folder for some reason (though not spam at all) and i have to approve it, and then to delete the correct duplicate one, either on this thread, either on the other… perhaps his comments marked as spam because he is posting the same comment (more or less), both here and there?
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Ok. Closing this thread.
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