Kontrol S61 MK Firmware Update Failed - Keyboard Now Unresponsive

Morgan Howell

"Hello Native Instruments Support Team and Community,

I'm experiencing a critical issue with my Kontrol S61 MK[Your MK Version] following a failed firmware update. During the update process via Native Access, I received the error message: 'Looks like something went wrong, please re-run the update on your computer.' I attempted to re-run the update, but the error persisted.

Unfortunately, now my Kontrol S61 is completely unresponsive. It powers on but only comes up with the same error message

I suspect the issue might be related to my internet connection. I was attempting to download and install the update via a 5G tethered connection from my iPhone (I've just moved house and have no broadband until Wednesday, hence why i used this method). After doing some research I now understand that this might have caused instability or data corruption.

My Questions:

1. Is it highly likely that using a 5G tethered connection for the firmware update caused this issue?
2. Is there a recommended procedure for recovering from a failed firmware update on the Kontrol S61 MK?
3. Are there any manual firmware recovery tools or methods available for this device?
4. If recovery is not possible, what are my options for repair or replacement?

Any help would be much appreciated. Thanks.

PoorFellow

https://community.native-instruments.com/discussion/44006/kontrol-s61-mk-firmware-update-failed-keyboard-now-unresponsive

Be sure to be using latest version of Native Access for your OS

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

Otherwise , you might be looking at getting and trying a self powered USB-C hub with PD (power delivery) and quality cables that support both power and data transfer.

Or alternatively try an USB-C to A port adapter and then also attach an USB-C PSU capable of PD (my personal suggestion is 20W to compensate for any eventual PSU quality issues)

Do you have the NI Hardware Connection Service installed?

How to set up your Kontrol S-Series MK3

My Komplete Kontrol Keyboard Does Not Start

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues (appropriate trouble shooter even if not at firmware update step)

If you would like to get the direct assistance of Native Instruments for the setup of the keyboard then please contact N.I. Komplete Kontrol Support

In case that you need guidance contacting support : Please read : how to get support !