Key not returning on Komplete Kontrol S88 MK2

Emily_Lee

Hello,

I have a Komplete Kontrol S88 MK2 keyboard that I purchased in 2021. One of the keys does not return to its original position after being pressed. It still produces sound, but the key remains stuck down.

I live in South Korea and unfortunately I am unable to carry the keyboard to a repair shop or send it via shipping. Is there any way I can get onsite repair or have someone come to my place to fix it? Or is there a certified repair center near Daejeon?

If repair is not possible, is there any way to replace the unit (even with additional cost )?

Please let me know what options I have. Thank you.


PoorFellow

https://community.native-instruments.com/discussion/43893/key-not-returning-on-komplete-kontrol-s88-mk2

I am unable to carry the keyboard to a repair shop or send it via shipping.

Is there any way I can get onsite repair or have someone come to my place to fix it? Or is there a certified repair center near Daejeon?

As far as I know then N.I. do not have any public list of 'certified' repair partners neither on-site nor other..

So if you are "unable to carry the keyboard to a repair shop or send it via shipping" then that limits your options to 'self-repair' which I personally do not recommend but there are videos about that and threads in this forum with people asking advice how to do if you want to attempt that..

If repair is not possible, is there any way to replace the unit (even with additional cost )?

Sorry , I have a hard time following you here , how should that happen if you are "unable to carry the keyboard to a repair shop or send it via shipping" ?.

Your options are :

1 Self - repair

2 Find a repair-shop locally yourself and have them repair the keyboard

3 Ask N.I. Hardware Support for a price quote on repair and send the keyboard to N.I. for repair (most likely too expensive)

4 Sell the keyboard and buy another used or new .

In case that you need guidance contacting support : Please read : how to get support !