Cloud Supply and Nacht MPC Edition

Quitano
Quitano Member Posts: 8 Newcomer
edited March 26 in Other Software & Hardware

I purchase these for my MPC live 2. I received the serial numbers for each. The instructions are as follows:

  1. Connect your MPC hardware to Wi-Fi
  2. Log into your inMusic Profile on the MPC
  3. Go to Preferences > Activations
  4. Press “ENTER SERIAL”, type the serial number above, and press “REGISTER”

However the the serial numbers I received in my email are 30 characters long and the MPC activation inMusic Profile on the MPC only allows for 25 characters.

What am i doing wrong?

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Answers

  • PK The DJ
    PK The DJ Member Posts: 2,451 Expert

    Are you running MPC 3 OS?

    See instructions here which mentions 30 character serial numbers

  • PoorFellow
    PoorFellow Moderator Posts: 6,190 mod
    edited March 26

    From the page tat PK The DJ referred to :

    Quote : Setup Instructions

    Updating your MPC Hardware

    The NI Expansion Pack MPC Editions require the MPC3 firmware. MPC3 is a free update for MPC OS hardware: Akai Pro MPC - Firmware Update Walkthrough

  • Quitano
    Quitano Member Posts: 8 Newcomer

    Yes those are the instructions I followed. Im receiving an error "Please enter a valid Serial Number" . Yes i've check both SN many many times. I even had someone else enter the SN and still getting the error message.

  • Quitano
    Quitano Member Posts: 8 Newcomer

    I installed the MPC3.4 firmware last month.

  • PoorFellow
    PoorFellow Moderator Posts: 6,190 mod
    edited March 26
    https://community.native-instruments.com/discussion/comment/218398#Comment_218398

    do you have this possibility to switch between hard and software serials ? (in case there has been an oversight ?)(Reference : This video) :

    image.png
  • Quitano
    Quitano Member Posts: 8 Newcomer

    Hmm do I have to register it 1st in inmusicbrands website first? On my MPC Live 2 I do not have the option of "New Product - Software"

  • PK The DJ
    PK The DJ Member Posts: 2,451 Expert

    Where did you buy these from, and did you buy using the same email address as your inMusic profile?

    The pictured app is called inMusic Software Center. See here

  • Quitano
    Quitano Member Posts: 8 Newcomer

    I purchased from native-instruments.com. Im currently login to this website and can see my orders. Yes using the same email.

  • PoorFellow
    PoorFellow Moderator Posts: 6,190 mod
    edited March 26
    https://community.native-instruments.com/discussion/comment/218410#Comment_218410

    Sorry , I do not know that. I have only the help pages referred to and the video linked to as information.

    The video says that you have to download inmusic software center

    If neither helps then you most likely have to ask Akai MPC support or N.I. Purchase Support .

    In case that you need guidance contacting support : Please read : how to get support !

  • PoorFellow
    PoorFellow Moderator Posts: 6,190 mod
    edited March 26

    P.S.

    Quote video :

    Here's how to authorize with the inMusic Software Center and activate + download your new MPC Edition Play Series product using the MPC Hardware.

  • Quitano
    Quitano Member Posts: 8 Newcomer

    Ok thanks everyone. I don't have a PC or a MAC. I use Linux. I cannot DL the InMusic App and the website does not allow you to register software, only hardware. I'll have to figure something out.

    Thanks for the help.

  • PK The DJ
    PK The DJ Member Posts: 2,451 Expert
    edited March 26

    You can contact Akai for help by clicking this link but if you're not using a supported OS then…… 🤔

    I'll ask one of the Akai staff for you.

  • PK The DJ
    PK The DJ Member Posts: 2,451 Expert

    @Quitano how did you ascertain that the MPC "only allows for 25 characters"?

    I just checked my MPC - the area for entering serials is just a big blank space, and I am able to enter over 30 characters, plus the dashes, before it's full.

  • Quitano
    Quitano Member Posts: 8 Newcomer

    I apologize for the confusion. Initially, I thought that was the issue, but it turned out not to be the case. After contacting Akai support, I learned that you first need to download the InMusic App and register your software there. Then, you can log in to your InMusic profile on your MPC hardware to activate it. Unfortunately, I only use Linux, and it appears that you cannot register the software on the InMusic website only in the app.

  • PK The DJ
    PK The DJ Member Posts: 2,451 Expert
    edited March 27

    I did speak with someone from Akai who seemed to think you could register directly on the device…

    I also linked him to this thread so hopefully he can assist you.

    Can you not run the app under emulation (Wine etc)?

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