Cloud Supply and Nacht MPC Edition

I apologize for the confusion. Initially, I thought that was the issue, but it turned out not to be the case. After contacting Akai support, I learned that you first need to download the InMusic App and register your software there. Then, you can log in to your InMusic profile on your MPC hardware to activate it. Unfortunately, I only use Linux, and it appears that you cannot register the software on the InMusic website only in the app.

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Are you running MPC 3 OS?

See instructions here which mentions 30 character serial numbers

From the page tat PK The DJ referred to :

Quote : Setup Instructions

Updating your MPC Hardware

The NI Expansion Pack MPC Editions require the MPC3 firmware. MPC3 is a free update for MPC OS hardware: Akai Pro MPC - Firmware Update Walkthrough

Yes those are the instructions I followed. Im receiving an error "Please enter a valid Serial Number" . Yes i've check both SN many many times. I even had someone else enter the SN and still getting the error message.

I installed the MPC3.4 firmware last month.

https://community.native-instruments.com/discussion/comment/218398#Comment_218398

do you have this possibility to switch between hard and software serials ? (in case there has been an oversight ?)(Reference : This video) :

Hmm do I have to register it 1st in inmusicbrands website first? On my MPC Live 2 I do not have the option of "New Product - Software"

Where did you buy these from, and did you buy using the same email address as your inMusic profile?

The pictured app is called inMusic Software Center. See here

I purchased from native-instruments.com. Im currently login to this website and can see my orders. Yes using the same email.

https://community.native-instruments.com/discussion/comment/218410#Comment_218410

Sorry , I do not know that. I have only the help pages referred to and the video linked to as information.

The video says that you have to download inmusic software center

If neither helps then you most likely have to ask Akai MPC support or N.I. Purchase Support .

In case that you need guidance contacting support : Please read : how to get support !

Here's how to authorize with the inMusic Software Center and activate + download your new MPC Edition Play Series product using the MPC Hardware.

P.S.

Quote video :

Ok thanks everyone. I don't have a PC or a MAC. I use Linux. I cannot DL the InMusic App and the website does not allow you to register software, only hardware. I'll have to figure something out.

Thanks for the help.

You can contact Akai for help by clicking this link but if you're not using a supported OS then…… 🤔

I'll ask one of the Akai staff for you.

@Quitano how did you ascertain that the MPC "only allows for 25 characters"?

I just checked my MPC - the area for entering serials is just a big blank space, and I am able to enter over 30 characters, plus the dashes, before it's full.