NI Kontrol S series Mk3

Footballboots

Hi, it’s impossible to get out of add serial number into my Kontrol S series Mk3.

1, Hardware Connection Service is installed and is up to date.

2, I have tried to update my Kontrol to the latest firmware with the KSMK3 Updater but my Kontrol will not connect?

3, I have checked Native Access for updates everything is updated.

Am I missing something?

I am very disappointed with native instruments I bought Komplete ultimate Maschine plus and Kontrol mk3 3 months ago and I still haven’t used my Kontrol yet I have not had any help from NI all I get is the same article which I have tried numerous times.

Footballboots

Hi, I have now managed to send a ticket with my issues they are going to reply in a day or two, I really appreciate the help and support you have provided.

Uwe303

Hello,

I guess you also gave full access to all the native instruments apps:

https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

Footballboots

hi Yes, native Access and NTK daemon

PoorFellow

https://community.native-instruments.com/discussion/43707/ni-kontrol-s-series-mk3

Be sure to be using latest version of Native Access for your OS

In general then best advice is that you need to use a self-powered USB-C hub between keyboard and computer when attaching keyboard while also using an USB-C PSU attached to the keyboard . Other than that then check the troubleshooting links :

After Registering My Kontrol S-Series MK3, I’m Still Asked to Add My Serial Number

Howto set up your Kontrol S-Series MK3

My Komplete Kontrol Keyboard Does Not Start

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues (appropriate trouble shooter even if not at firmware update step)

How Can I Use My Kontrol S-Series MK3 on a Different Computer?

Else then depending on the nature of the problem then contact N.I. Komplete Kontrol Support (help connecting keyboard and help setting up) or N.I. Hardware Support (problems with the hardware)(which is not where you are yet)

In case that you need guidance contacting support : Please read : how to get support !

Footballboots

Hi, I am using native access version 13.17.0 and using a Anker hub for connection.

Footballboots

sorry version 3.17.0

PoorFellow

https://community.native-instruments.com/discussion/comment/217786#Comment_217786

using a Anker hub for connection.

Sometimes people can have weird cable problems , else then the only advice left to give would be to detach keyboard and then try and uninstall the hardware connection and any drivers and the DFU (section 4) and check section 4 and 5 here also. You can also try updating USB drivers and try using an USB-C to A adapter and use an A port while using an USB-C PSU. If it still doesn't work then you need to contact N.I. Komplete Kontrol Support.

Footballboots

I will try what you suggest, thank you,but it’s the contacting NI support which is the problem all that happens is I end up getting directed back to the sane old article that I have been trying for 3 months without any joy.

Footballboots

Hi, with my level of knowledge, it is impossible to uninstall the hardware connection, so I Reinstalled it. I changed the cables around using USB C to C and USB A to C cables. There are no drivers for a Mac to download, only for Windows; I have a Mac. I asked the AI bot for an email address or telephone number so I could communicate with someone but got nowhere.

Uwe303

You can only use the link provided above at the end of the post to contact support, you have to be logged in and on the bottom of the page you should see it. Then you have a chatbot you describe what you have done and if the bot shows you the same help page that has not worked you say that. Then you should be forwarded to a human, but not live as far as I remember, you will get an email and can write this way. And if you open the firmware updater, do you get any error prompt? If you reinstalled the connection service was the keyboard connected? Try again with the keyboard off maybe.

PoorFellow

https://community.native-instruments.com/discussion/comment/217796#Comment_217796

There are no drivers for a Mac to download, only for Windows; I have a Mac.

I think that the equivalent of that on Mac is to remove/reset it from the list of hardware on the Mac. e.g. My USB MIDI Device isn't working on my Mac or "deleting unused midi device out of audio midi setup" ?

it’s the contacting NI support which is the problem all that happens is I end up getting directed back to the sane old article that I have been trying for 3 months without any joy.

Please read : how to get support ! including section Website functionality . (You ought to be able to create a ticket if you are logged in and then rather than going through suggest bot articles then respond : did not help)

I will also ask @Jeremy_NI , to take a look when he arrives next week and make sure that you managed to create a ticket.

Footballboots

Hi, I have now managed to send a ticket with my issues they are going to reply in a day or two, I really appreciate the help and support you have provided.

Jeremy_NI

@Footballboots Well, I can't find any request from you in our system. Did you use the same email address as the one you use on the forum? Do you have a request number I could check?

Footballboots

Hi Jeremy, yes I only have one email address and I didn’t get a confirmation email, after completing my draft and submitted it all I received was, we will be in touch within one or two days time.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/217953#Comment_217953

Well, I'm terribly sorry but there is no trace of that request. Can you try again?

Footballboots

Here we go again please see photos

I have tried opening the second photo and nothing happens it won't open but I am not surprised