Hardware Freeze - NIHostIntegrationAgent Service
Answers
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General:
- Faulting application name: NIHostIntegrationAgent.exe, version: 1.17.1.5, time stamp: 0x67dbecd3
- Faulting module name: ucrtbase.dll, version: 10.0.22621.3593, time stamp: 0x10c46e71
- Exception code: 0xc0000409
- Fault offset: 0x000000000007f6fe
- Faulting process id: 0x0x500C
- Faulting application start time: 0x0x1DB9F2B03A392C8
- Faulting application path: C:\Program Files\Common Files\Native Instruments\Hardware\NIHostIntegrationAgent.exe
- Faulting module path: C:\Windows\System32\ucrtbase.dll
- Report Id: 89dfa5f4-9ca3-45cc-861c-92324111c4b3
- Faulting package full name:
- Faulting package-relative application ID:
Event Data:
- AppName NIHostIntegrationAgent.exe
- AppVersion 1.17.1.5
- AppTimeStamp 67dbecd3
- ModuleName ucrtbase.dll
- ModuleVersion 10.0.22621.3593
- ModuleTimeStamp 10c46e71
- ExceptionCode c0000409
- FaultingOffset 000000000007f6fe
- ProcessId 0x500c
- ProcessCreationTime0x1db9f2b03a392c8
- AppPath C:\Program Files\Common Files\Native Instruments\Hardware\NIHostIntegrationAgent.exe
- ModulePath C:\Windows\System32\ucrtbase.dll
- IntegratorReportId 89dfa5f4-9ca3-45cc-861c-92324111c4b3
- PackageFullName
- PackageRelativeAppId
After I sent the info to NI Support, I tried the 'Repair' option for Microsoft Visual C++ (for both versions x64 and x86) - that didn't fix it. Then I uninstalled and reinstalled them - also didn't fix. Unfortunately, I just saw the last email from support and they suggested to uninstall and reinstall which I already know doesn't work in my case at least.
From your link, I've done what is relevant already except the "Re-register the Ucrtbase Dll File" step and a system restore. I'll try to re-register first.
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Thank you for sharing.
It's rather late here and I don't think that I will be looking into more this evening, and also not sure how much or if I will be able to contribute further.
But in any case then please continue respond to supports emails with your latest findings 🙂
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I just saw the last email from support and they suggested to uninstall and reinstall which I already know doesn't work in my case at least.
I see that this post mentions mentions redistributable(s) in plural , perhaps not all versions of redistributables re-installs or re-register the correct version of the .dll ?
I did a clean install of Windows 11 that left out all the bloat. I’m not even signed into a Microsoft account on this box.
So your windows is updated then and OK after your SFC scan ? Also , you ought to check for manufacturer updates to computer (e.g. drivers and BIOS) since the odd user have also fixed a ucrtbase.dll problem with a computer manufacturer update/fix - whatever that that was.
Also then you could try do a diagnostic reboot where you load only what is necessary , some of the problems that some people have experienced with ucrtbase.dll in some cases has been due to conflicts with other software..
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Has anyone else managed to get an answer from NI's Support on this matter?
This started happening to me a couple of days ago, I've tried everything including a fresh installation of Windows and look:
Faulting application name: NIHostIntegrationAgent.exe, version: 1.17.1.5, time stamp: 0x67dbecd3
Faulting module name: ucrtbase.dll, version: 10.0.26100.3624, time stamp: 0x45295404
Exception code: 0xc0000409
Fault offset: 0x00000000000a4ace
Faulting process id: 0x1420
Faulting application start time: 0x1DBA1586C0DD961
Faulting application path: C:\Program Files\Common Files\Native Instruments\Hardware\NIHostIntegrationAgent.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 407c1b4a-655b-4140-b081-d69c95310c71
Faulting package full name:
Faulting package-relative application ID:
I've uninstalled all the Microsoft Visual C++ Redistributable 2015-2022 and the issue still the same. It doesn't help that trying to log a support call is difficult in itself to get an answer.0 -
I hope this post is helpful to anyone else who has been having this issue.
It turns out NordVPN & the NIHostIntegrationAgent don't like one another. I found all of this out after re-installing Windows, re-installing all the .NET runtimes & C++ Runtimes and ending up with the same result on a fresh installation.
I went back and forth with NI's Support, even pointing them to this forum post and their response was to re-install Windows again. Typical, vendors not taking responsibility and first line support people being useless and not taking any instructions, despite my attempts to point them in the right direction on multiple occasions.
NordVPN is based on OpenVPN so I suspect anyone who has this software installed whether it be OpenVPN itself, NordVPN or any other VPN provider who is using OpenVPN as their base.
The way I resolved the issue is by doing the following:1. Kill the NordVPN Service:
nordvpn-service
2. Kill the NordVPN application:
NordVPN.exe
3. Ensure that the NI Hardware service is running:
NIHardwareService
4. Launch Maschine 3 as an AdministratorNI's Support was basically useless and I had to figure this out on my own. I remembered seeing a post on these forums where someone said they had uninstalled NordVPN and it resolved the issue, which is when I decided to start trying to fix it myself.
NI's support say they're going to try and speak to NordVPN but I wouldn't hold my breath.For the record:
SFC /Scannow = Is a myth, this never fixes anything! I don't know why it's littered all over the forums as a magic fix.
For what it's worth, I am an IT expert with 20 years of experience and I did my best to try and keep this under wraps from NI's Support and unfortunately they were useless. They were nice enough to give me an add on after I complained but unless you're an IT expert, their support will just give you a bunch of useless troubleshooting tips and say the logs you've sent them have too many errors! Hence this post.1 -
@zer0aid First of all, thanks for sharing that.
For what it's worth, I am an IT expert with 20 years of experience and I did my best to try and keep this under wraps from NI's Support and unfortunately they were useless. They were nice enough to give me an add on after I complained but unless you're an IT expert, their support will just give you a bunch of useless troubleshooting tips and say the logs you've sent them have too many errors! Hence this post.
On our "uselessness" our apologies, we were not aware of VPNs being capable of interacting in that way. We are investigating this since you found it out and mentioned it to my colleague. My colleagues do try to help and a lot of times, these issues can be caused by other things that a VPN, so yes, we check the user system files, and when there are a lot of Windows errors that could interfere with the said services we point it out.
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It turns out NordVPN & the NIHostIntegrationAgent don't like one another. I found all of this out after re-installing Windows, re-installing all the .NET runtimes & C++ Runtimes and ending up with the same result on a fresh installation.
Great that you managed to find the root cause.
But just for the record then I did suggest this above :
Also then you could try do a diagnostic reboot where you load only what is necessary , some of the problems that some people have experienced with ucrtbase.dll in some cases has been due to conflicts with other software..
So , yes , I am not in Support and only a Moderator here , but I still think that you were told here first ! 🙂
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The fact of the matter is this, you have several users that are complaining about the same thing.
It is in your best interest to use the log files that were given to you to identify the cause. Not simply blame Microsoft and tell me and whoever else to shut down software on their system and only run what is necessary. My VPN client is necessary, the software running on my machine is necessary.
Arguing with end users and trying to cover your behinds isn't acceptable. We pay good money for software and hardware, we expect the vendor, in this case NI, to do the best they can for their customers.
All I'm hearing is excuses, quite frankly.0 -
Never found a solution. I closed the ticket with NI because the freeze doesn't happen every time I use my Maschine, and when it does all I do is:
- Shut down the Maschine software
- Restart the NIHostIntegrationAgent Service
- Open Maschine software again
Those steps usually fix the freeze. If the freeze keeps happening, then that means I have to restart my laptop after restarting the NIHostIntegration service.
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Just seeing this. This is interesting because I do use NordVPN.
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Not an excuse but an explanation. Also not arguing. Just pointing out that it can be caused by other things, same symptoms with different causes. We do not blame other companies or asking users not to use VPNs, as I said, thanks to your findings, we are now investigating the issue with the VPNs, see if we can reproduce it and see what can be improved on our side.
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If hostintegrationagent requires access to the local network to work (I assume it uses something like OSC) then I guess adding a VPN might complicate things
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...i have Crashing but after the update on my new projects, otherwise I heard that future will be Subscription model based business when it's about Software every Company would be forced to that view because MS Win will cause problems and companies will have to pay programmers to fix potential bugs before they occur, but that costs money too.
It's what friends told me while they were working on the Matrix Demo .
I think that NI have opportunity with Maschine Plus Standalone because it's not going to be well accepted.
Win 11 is already making problems right on time when Win 10 become stable OS.
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