Hardware Freeze - NIHostIntegrationAgent Service

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Answers

  • Ahdee
    Ahdee Member Posts: 32 Member
    https://community.native-instruments.com/discussion/comment/218629#Comment_218629

    General:

    • Faulting application name: NIHostIntegrationAgent.exe, version: 1.17.1.5, time stamp: 0x67dbecd3
    • Faulting module name: ucrtbase.dll, version: 10.0.22621.3593, time stamp: 0x10c46e71
    • Exception code: 0xc0000409
    • Fault offset: 0x000000000007f6fe
    • Faulting process id: 0x0x500C
    • Faulting application start time: 0x0x1DB9F2B03A392C8
    • Faulting application path: C:\Program Files\Common Files\Native Instruments\Hardware\NIHostIntegrationAgent.exe
    • Faulting module path: C:\Windows\System32\ucrtbase.dll
    • Report Id: 89dfa5f4-9ca3-45cc-861c-92324111c4b3
    • Faulting package full name:
    • Faulting package-relative application ID:

    Event Data:

    • AppName NIHostIntegrationAgent.exe
    • AppVersion 1.17.1.5
    • AppTimeStamp 67dbecd3
    • ModuleName ucrtbase.dll
    • ModuleVersion 10.0.22621.3593
    • ModuleTimeStamp 10c46e71
    • ExceptionCode c0000409
    • FaultingOffset 000000000007f6fe
    • ProcessId 0x500c
    • ProcessCreationTime0x1db9f2b03a392c8
    • AppPath C:\Program Files\Common Files\Native Instruments\Hardware\NIHostIntegrationAgent.exe
    • ModulePath C:\Windows\System32\ucrtbase.dll
    • IntegratorReportId 89dfa5f4-9ca3-45cc-861c-92324111c4b3
    • PackageFullName
    • PackageRelativeAppId

    After I sent the info to NI Support, I tried the 'Repair' option for Microsoft Visual C++ (for both versions x64 and x86) - that didn't fix it. Then I uninstalled and reinstalled them - also didn't fix. Unfortunately, I just saw the last email from support and they suggested to uninstall and reinstall which I already know doesn't work in my case at least.

    From your link, I've done what is relevant already except the "Re-register the Ucrtbase Dll File" step and a system restore. I'll try to re-register first.

  • PoorFellow
    PoorFellow Moderator Posts: 6,211 mod
    https://community.native-instruments.com/discussion/comment/218681#Comment_218681

    Thank you for sharing.

    It's rather late here and I don't think that I will be looking into more this evening, and also not sure how much or if I will be able to contribute further.

    But in any case then please continue respond to supports emails with your latest findings 🙂

  • PoorFellow
    PoorFellow Moderator Posts: 6,211 mod
    https://community.native-instruments.com/discussion/comment/218681#Comment_218681

    I just saw the last email from support and they suggested to uninstall and reinstall which I already know doesn't work in my case at least.

    I see that this post mentions mentions redistributable(s) in plural , perhaps not all versions of redistributables re-installs or re-register the correct version of the .dll ?

    I did a clean install of Windows 11 that left out all the bloat. I’m not even signed into a Microsoft account on this box.

    So your windows is updated then and OK after your SFC scan ? Also , you ought to check for manufacturer updates to computer (e.g. drivers and BIOS) since the odd user have also fixed a ucrtbase.dll problem with a computer manufacturer update/fix - whatever that that was.

    Also then you could try do a diagnostic reboot where you load only what is necessary , some of the problems that some people have experienced with ucrtbase.dll in some cases has been due to conflicts with other software..

  • zer0aid
    zer0aid Member Posts: 1 Newcomer

    Has anyone else managed to get an answer from NI's Support on this matter?

    This started happening to me a couple of days ago, I've tried everything including a fresh installation of Windows and look:

    Faulting application name: NIHostIntegrationAgent.exe, version: 1.17.1.5, time stamp: 0x67dbecd3
    Faulting module name: ucrtbase.dll, version: 10.0.26100.3624, time stamp: 0x45295404
    Exception code: 0xc0000409
    Fault offset: 0x00000000000a4ace
    Faulting process id: 0x1420
    Faulting application start time: 0x1DBA1586C0DD961
    Faulting application path: C:\Program Files\Common Files\Native Instruments\Hardware\NIHostIntegrationAgent.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: 407c1b4a-655b-4140-b081-d69c95310c71
    Faulting package full name:
    Faulting package-relative application ID:

    I've uninstalled all the Microsoft Visual C++ Redistributable 2015-2022 and the issue still the same. It doesn't help that trying to log a support call is difficult in itself to get an answer.

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