Electric piano serial number issue

Peyodelune

Hello friends…

When I enter my electric piano serial number in native, it tells that it is yet reg…

thank you vm

Mert_NI

https://community.native-instruments.com/discussion/43686/electric-piano-serial-number-issue

Hello Peyodelune, if you have purchased this product on secondhand or if you have an other account, this is probably reason of this issue. Therefore, can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that.

I hope this helps☺️

Vocalpoint

Not enough info here to be able to assist you:

What piano?

What OS?

What version of Native Access?

Do you have an actual NI Account?

VP

red_nick

Also, what does the error say exactly, word for word?

Sunborn

https://community.native-instruments.com/discussion/43686/electric-piano-serial-number-issue

Even though i edited and corrected your post, it still does not make no sense at all…

"it tells that it is yet reg…" ← Can you please explain, correct or complete this phrase?

Mert_NI

https://community.native-instruments.com/discussion/43686/electric-piano-serial-number-issue

Hello Peyodelune, if you have purchased this product on secondhand or if you have an other account, this is probably reason of this issue. Therefore, can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that.

I hope this helps☺️