Bug: Maschine 3.1.1 (Windows 11) does not start: Status "Waiting for product scan..." forever

DeepThumb

@Jeremy_NI

Hi Jeremy, I'd like to try the "old" 3.1 first. Could you please provide a download link for the Windows 11 version?

THX!

Jeremy_NI

https://community.native-instruments.com/discussion/comment/218195#Comment_218195

Well, if you could provide our support tool at least before that, otherwise we won't be able to investigate and help fixing it in the future. Then we can send you an installer for the previus version, sure!

DeepThumb

https://community.native-instruments.com/discussion/comment/218196#Comment_218196

OK, I'll report back.

DeepThumb

https://community.native-instruments.com/discussion/comment/218198#Comment_218198

Well that worked fast: "2. Reinitialize the Maschine database" did the trick and my favorites hadn't been deleted.

Many thanks @Jeremy_NI !

Jeremy_NI

https://community.native-instruments.com/discussion/comment/218201#Comment_218201

Oh wow! Sorry that no one suggested that earlier, myself included!

Olivier57

Hello,

I suggested it a little higher up in this post with the NI link. 😉

Jeremy_NI

https://community.native-instruments.com/discussion/comment/218384#Comment_218384

Yes indeed, I had missed it as it was rejected by OP. Corrected that, thanks for helping out!

DARK ∃N∃RGY

https://community.native-instruments.com/discussion/comment/217791#Comment_217791

Happy to help me I can't get back to FL i just love the maschine browser and pattern editor for real

Przemas

Guys, can anyone help with this? After the latest update, Maschine 3 1.1 is getting stuck on scanning plugins.

When I pressed the esc button to skip scanning, Maschine 3 starts, but many of the plugins are missing. Win11.

Thanks

Olivier57

https://community.native-instruments.com/discussion/comment/219466#Comment_219466

Maybe HERE

Jeremy_NI

https://community.native-instruments.com/discussion/comment/219466#Comment_219466

Have you tried to reset the database? See accepted answer for this thread.

Przemas

Hi Jeremy, I tried to reset the data database, but it still doesn't work.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/220834#Comment_220834

Please get in touch with my colleagues here then, they will need to look deeper in your system: https://bit.ly/NI_support_maschine

Przemas

Hi Jeremy,

I did, so far, my issue has not been solved for over a month.

I'm disappointed as I only updated Maschine to version 3.1.1 and then problem started with no obvious reason.

I used the NI Support Tool and provided feedback to NI, and I did all the suggested things by the agent.

It has been almost a month since I haven't used the Machine and my gear because of this problem.

It looks like there is no simple solution to fix that .

I will wait another few days and If nobody will help I will reinstall operation system and Komplete library which is shite to do that if there is no issues with computer or system.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/222505#Comment_222505

Another user fixed his issues by the following: "I renamed ni-plugin-info.exe, rebooted the computer and was able to start KK, rescan and everything works. Had to do the same with Maschine 3."

Maybe you can give this a try?