There is no clear way I can find to contact technical support. Does anyone know how to do this? It's absolutely absurd that this is hidden.
@tmpc I see that you succesfully contacted my colleagues after all and they were able to help.
This comes up if you Google "How to contact NI support" or similar terms. Hope it helps. We can most definitely be reached.
https://support.native-instruments.com/hc/en-us/articles/360014498698-How-to-contact-NI-Support
I have direct links to the different support departments web interface but since you are not specif with respect to what is the problem then I can not be more specific that this:
In case that you need guidance contacting support : Please read : how to get support !
To Matthew_NI: I did search on different things like that. Nothing I tried took me to anyplace where I could just click on something to get to support. When I get to the initial page and search on help, it takes me to a page promoting libraries that start with H.
If you then click on Support, it takes you to a "How can we help you?" If you then click on the "Product Support" box, it then takes you to a bunch of specific links you can click on. If you are having a problem or have a question that doesn't fit any of your choices, you're out of luck. If you click on "Other Products" as I did, you finally get to a page that has the little "Need help?" button with a little graphic under it. The problem is that, if you assume (as I did) that you need to click the "Need help?" oval (looks like a button), nothing happens. It was only after these replies that I realized that I have to click the graphic. Why not make the thing that looks like a button take you where you want to go?
You can blow me off as a crank, but I bet other folks who haven't tried to contact support in a long time have had the same problem.
