NI help?, how to contact technical support ?

tmpc
tmpc Member Posts: 97 Member
edited March 25 in Kontakt

There is no clear way I can find to contact technical support. Does anyone know how to do this? It's absolutely absurd that this is hidden.

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 14,049 mod
    Answer ✓

    @tmpc I see that you succesfully contacted my colleagues after all and they were able to help.

Answers

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,779 mod

    This comes up if you Google "How to contact NI support" or similar terms. Hope it helps. We can most definitely be reached.

    https://support.native-instruments.com/hc/en-us/articles/360014498698-How-to-contact-NI-Support

  • PoorFellow
    PoorFellow Moderator Posts: 6,206 mod

    I have direct links to the different support departments web interface but since you are not specif with respect to what is the problem then I can not be more specific that this:

    In case that you need guidance contacting support : Please read : how to get support !

  • tmpc
    tmpc Member Posts: 97 Member

    To Matthew_NI: I did search on different things like that. Nothing I tried took me to anyplace where I could just click on something to get to support. When I get to the initial page and search on help, it takes me to a page promoting libraries that start with H.

    If you then click on Support, it takes you to a "How can we help you?" If you then click on the "Product Support" box, it then takes you to a bunch of specific links you can click on. If you are having a problem or have a question that doesn't fit any of your choices, you're out of luck. If you click on "Other Products" as I did, you finally get to a page that has the little "Need help?" button with a little graphic under it. The problem is that, if you assume (as I did) that you need to click the "Need help?" oval (looks like a button), nothing happens. It was only after these replies that I realized that I have to click the graphic. Why not make the thing that looks like a button take you where you want to go?

    You can blow me off as a crank, but I bet other folks who haven't tried to contact support in a long time have had the same problem.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 14,049 mod
    Answer ✓

    @tmpc I see that you succesfully contacted my colleagues after all and they were able to help.

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