Native Access not showing any of my products on second computer

None Plus One

I am about to lose my mind. I have an iMac 2.3 GHz Dual Core Intel macOS Ventura 13.7.4 and I am trying to incorporate a second computer laptop MacBook Pro Apple M1 Sonoma 14.7.4 for live shows. I use Ableton Live 11. The thing is that when I log into the native instruments app on my second computer using the same email from my first, it appears to be fine…shows all my products that I purchased along with serial numbers (though it does not show them in the applications menu)…but when it directs me to download and install via native access(silicone, or even M1 M2) the native access app is completely missing all of my stuff and only showing Kontakt Players. I have the full version of Kontakt 7 and Kontakt 8 and tons of Kontakt Libraries. So after about a week of trying to side step native access, I am still nowhere closer to a solution. I've redirected all of my content libraries for Kontakt to an external hard drive which my Native Access on the laptop is not recognizing. I've even purchased Kontakt 8 update from 7 with hopes of fixing things that way. Can someone please just explain to me how to 1) Get Native Access to recognize my products on my laptop, especially my full Kontakt 8 or 2) side step all this nonsense. I jut need my Kontakt 8, my libraries, etc to be recognized and playable on my Ableton 11 on second computer/laptop. I'm pretty sure I'm not thinly one having issues.

Vocalpoint

"My MacBook Pro M1 recognizes me when I log into Native Instruments, it shows all of my products and serial numbers"

Where exactly - is this occurring - on the website?

"But the minute I have to click to download Native Access app, it first has me download silicone, or M1 M2 Native Access, and then once I'm in, it's like none of my products even exist."

This does not make a lot of sense. Your master NI account listing - is mirrored within Native Access. The only way the product listings would differ is if you are not using the same credentials when logging into NA on this machine.

Would really help if you showed a screenshot of what NA looks like on the second machine - as soon as you entered your credentials.

VP

PoorFellow

https://community.native-instruments.com/discussion/comment/217181#Comment_217181

Usually when people have this kind of problem then they are signed into the wrong account so check your MY PRODUCTS, SERIALS, AND DOWNLOADS page on problem computer and then be sure to use same credentials in Native Access

Be sure that you are using latest version of Native Access for your OS (if your Mac is M1 then you should use the silicon version)

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS

If you then tried the fix suggested by VocalPoint : resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access , and that didn't help either

then the only thing that you can try is to completely uninstall and remove Native Access and NTKDaemon from computer and then reboot an then re-install latest version of Native Access for your OS

Then also check that all is OK and that NTKDaemon and Native Access Helper is running when you look in the Activity Monitor.app

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

Native Access Error Message: "Installation Failed" (Mac)

Native Access Freezes on “Installing Dependencies“ at Startup

If none of it helps then you simply have to contact N.I.Native Access and Installation Support and get them to help fix the problem.

In case that you need guidance contacting support : Please read : how to get support !

None Plus One

Thanks everyone for your input. All good advice. Finally able to connect with a tech (Michael Minichello) on chat and get this straightened out. Very simple in hindsight really. As I initially thought, there were two accounts open. He merged them of course. Even though I was logging in to the Native Instruments app correctly, I initially and inadvertently created a second account in Native Access. Was able to see my mistake after the tech told me where to look to see if I was logged in correctly. Not something an average joe like me would know to do. If you need to know where to look, then go to your Native Access, go to preferences, and look in the bottom left corner where it shows you what you are logged in as. If it's not the original email you initially used when you created your first account, then a tech can delete it and merge the accounts. This was one of the first things I thought was fixed through an online ticket being made. It was not, and I didn't know how to confirm till now. Thank all of you for your answers. And thank you Michael Minichello for your quick solution to this problem.

Vocalpoint

Pretty sure that any Intel Mac will need some Rosetta action to get things working.

Other than this - you may need to contact NI Support.

VP

Mert_NI

https://community.native-instruments.com/discussion/43553/native-access-not-showing-any-of-my-products-on-second-computer

Hello None Plus One, as Vocalpoint said Rosetta may be needed in this case, have you downloaded it?

I hope this helps☺️

LostInFoundation

Check if this article can be useful

https://support.native-instruments.com/hc/en-us/articles/360000166958-My-product-is-missing-in-Native-Access

None Plus One

Thanks for all the comments so far. I appreciate it. Unfortunately, none of the advice so far is helping. Everything in the link that LostinFoundation sent I already looked into, or tried except for the deleting of the native access xml and refresh of Native Access app. No go. As for the Rosetta advice, to be clear, I am having no issues with Native Access on my intel iMac, just on my MacBook M1. I really wish there was just someone I could call. I have been chatting with NI support, but everything they have asked me to do so far, I have already done. Fingers crossed that someone can still help me with this matter.

None Plus One

To be clear, none of my products are showing up in Native Access on my MacBook Pro, as if it does not recognize me. They show up just fine on my iMac Intel. My MacBook Pro M1 recognizes me when I log into Native Instruments, it shows all of my products and serial numbers, but the minute I have to click to download Native Access app, it first has me download silicone, or M1 M2 Native Access, and then once I'm in, it's like none of my products even exist. There has to be a fix to this. I just need my Native Access app to recognize my products on my MacBook. How hard could it be for just some NI tech to go in, see that I own these products, see that they are working just fine for me on my iMac Intel, and somehow fix the glitch that is keeping them from showing up on my MacBook M1?

Vocalpoint

"My MacBook Pro M1 recognizes me when I log into Native Instruments, it shows all of my products and serial numbers"

Where exactly - is this occurring - on the website?

"But the minute I have to click to download Native Access app, it first has me download silicone, or M1 M2 Native Access, and then once I'm in, it's like none of my products even exist."

This does not make a lot of sense. Your master NI account listing - is mirrored within Native Access. The only way the product listings would differ is if you are not using the same credentials when logging into NA on this machine.

Would really help if you showed a screenshot of what NA looks like on the second machine - as soon as you entered your credentials.

VP

PoorFellow

https://community.native-instruments.com/discussion/comment/217181#Comment_217181

Usually when people have this kind of problem then they are signed into the wrong account so check your MY PRODUCTS, SERIALS, AND DOWNLOADS page on problem computer and then be sure to use same credentials in Native Access

Be sure that you are using latest version of Native Access for your OS (if your Mac is M1 then you should use the silicon version)

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS

If you then tried the fix suggested by VocalPoint : resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access , and that didn't help either

then the only thing that you can try is to completely uninstall and remove Native Access and NTKDaemon from computer and then reboot an then re-install latest version of Native Access for your OS

Then also check that all is OK and that NTKDaemon and Native Access Helper is running when you look in the Activity Monitor.app

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

Native Access Error Message: "Installation Failed" (Mac)

Native Access Freezes on “Installing Dependencies“ at Startup

If none of it helps then you simply have to contact N.I.Native Access and Installation Support and get them to help fix the problem.

In case that you need guidance contacting support : Please read : how to get support !

None Plus One

Thanks everyone for your input. All good advice. Finally able to connect with a tech (Michael Minichello) on chat and get this straightened out. Very simple in hindsight really. As I initially thought, there were two accounts open. He merged them of course. Even though I was logging in to the Native Instruments app correctly, I initially and inadvertently created a second account in Native Access. Was able to see my mistake after the tech told me where to look to see if I was logged in correctly. Not something an average joe like me would know to do. If you need to know where to look, then go to your Native Access, go to preferences, and look in the bottom left corner where it shows you what you are logged in as. If it's not the original email you initially used when you created your first account, then a tech can delete it and merge the accounts. This was one of the first things I thought was fixed through an online ticket being made. It was not, and I didn't know how to confirm till now. Thank all of you for your answers. And thank you Michael Minichello for your quick solution to this problem.