Synchronization issues with Licenses

ColoradoStoneman

So I did a cross grade to Kontakt 7 a couple years ago, purchased through Sweetwater. Never any issues until now. It starts up fine, and shows up in "Native Access". Once Kontackt 7 is running, I can bring up the license screen, showing "Full" and the registration code.

I just purchased a Kontakt 8 upgrade directly from NI, and it doesn't show up in "Native Access". I put the key in manually, and get "NO Base Product", when the Base Kontakt 7 Full version, is obviously there.

Is there a way to sync this, or will I need support? I understand that support isn't very quick to reply.

PoorFellow

https://community.native-instruments.com/discussion/43398/synchronization-issues-with-licenses

Usually then these things turns out to be one of two things , most often then people misunderstood something and bought the wrong upgrade/cross grade that do not work , but sometimes then of course in between it happens that there is some screw-up or N.I. mishap.

Alas then only forum Customer Care and Support can check your account and Forum Customer is not around today and can only check nut not actually fix the problem if , so in any case then you need the help of N.I. Purchase Support to either fix the problem or give you a refund. Alas Support do not work weekends and yes most often it will take a couple of workdays before they respond though fast has been seen. And if you are lucky then maybe you can get through to live chat today before the weekend starts ?

Please contact N.I. Purchase Support

In case that you need guidance contacting support : Please read : how to get support !