So I did a cross grade to Kontakt 7 a couple years ago, purchased through Sweetwater. Never any issues until now. It starts up fine, and shows up in "Native Access". Once Kontackt 7 is running, I can bring up the license screen, showing "Full" and the registration code.
I just purchased a Kontakt 8 upgrade directly from NI, and it doesn't show up in "Native Access". I put the key in manually, and get "NO Base Product", when the Base Kontakt 7 Full version, is obviously there.
Is there a way to sync this, or will I need support? I understand that support isn't very quick to reply.