How to reinstall Ozone properly?

ShelleyT
ShelleyT Member Posts: 1 Newcomer
in Native Access

Hi,

I previously had Ozone 11 Advanced installed, and it was causing glitching and unplayable on my track. I unistalled and attempted to reinstall in Iztope Product Portal, and then it said unable to authorize via my computer OR iLok. Then I tried installing it in the Native Access portal instead, and it said “invalid pathway” and I don’t know how to find the library to install it.

I’m super confused.. can someone help? Should I be installing Izotope products in Native Access now, or still in Iztope Product Portal? I have MacOS 13. Thank you!

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 752 mod
    Answer ✓
    https://community.native-instruments.com/discussion/43322/how-to-reinstall-ozone-properly

    HelloShelleyT, the workaround that you have tried looks correct. If you get an error message after the reinstallation, the best way to handle this situation should be trying to authorize your product offline, have you tried it?

    According to the "Invalid Path" error in the Native Access, this Knolwedge Base Article can help you with this subject:

    Native Access Error: "Path is invalid"

    If these workarounds have not worked, then sending you the individual direct download link for Ozone 11 Advanced might help us to solve the issue. If this is the case, can you please create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you with this subject.

    I hope this helps☺️

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 6,053 mod

    @Mert_NI , I think that this problem falls within your 'jurisdiction' and you also should be able to tell what is gong on .

  • Mert_NI
    Mert_NI Customer Care Posts: 752 mod
    Answer ✓
    https://community.native-instruments.com/discussion/43322/how-to-reinstall-ozone-properly

    HelloShelleyT, the workaround that you have tried looks correct. If you get an error message after the reinstallation, the best way to handle this situation should be trying to authorize your product offline, have you tried it?

    According to the "Invalid Path" error in the Native Access, this Knolwedge Base Article can help you with this subject:

    Native Access Error: "Path is invalid"

    If these workarounds have not worked, then sending you the individual direct download link for Ozone 11 Advanced might help us to solve the issue. If this is the case, can you please create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you with this subject.

    I hope this helps☺️

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