No voucher after 48 hours

Daniel Setti

Hi,

I have purchased licenses for TRAKTOR KONTROL Z1 HW hardware and TRAKTOR LE 2 TRAKTOR KONTROL Z1 Edition software.

I need to install the software in a new computer, as my other one is too old.

I applied for it on Native Instruments and it seemed everything was correct, I got the answer "you will receive your voucher for TRAKTOR LE 2 in 48 hours".

However, 48 hours have passed and I didn't receive my voucher. I checked my spam also, and nothing is there.

How can I solve this problem?

Thank you

Daniel

Jeremy_NI

https://community.native-instruments.com/discussion/43320/no-voucher-after-48-hours

That product/licence must have been here for a while. Traktor LE2 has been discontinued since 2020 and is probably not going to sit well on current Mac operating systems. Please get in touch with my colleagues here so they can give you options: https://bit.ly/n1acc

Sunborn

https://community.native-instruments.com/discussion/43320/no-voucher-after-48-hours

Hello,

i can't see what a voucher has to do with this… A voucher is usually some discount for further purchases and has nothing to do with your current purchase.

Your serial numbers should be in your NI account, so, open Native Access and add them, to download your software.

About the voucher itself i can not answer. I will tag @Jeremy_NI to have a look on this.

Also please, for your own protection, do not post your email (or any other sensitive information) in public (i deleted it).

Jeremy_NI

https://community.native-instruments.com/discussion/43320/no-voucher-after-48-hours

That product/licence must have been here for a while. Traktor LE2 has been discontinued since 2020 and is probably not going to sit well on current Mac operating systems. Please get in touch with my colleagues here so they can give you options: https://bit.ly/n1acc

Daniel Setti

Hi Jeremy, thank you for your answer. That's what I thought, that maybe it had been discontined. OK. But since I paid for it, shouldn't I get access to download the current equivalent of Traktor LE2?

Thanks.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/215772#Comment_215772

I'm not sure, I don't think there is an equivalent, that's why I directed you to my colleagues.

Daniel Setti

Thanks again, Jeremy, but the link you posted just forwarded me to a regular "Account Support" page. Is there a more direct way to get in touch with your colleagues so that I can ask them? Cheers.

Jeremy_NI

It's a chatbot, go here: https://support.native-instruments.com

Ask to contact support, if no agent is available for a livechat then it'll be turned into an email request. More info here: https://bit.ly/NI_Support_How

Daniel Setti

Oh, the chatbot. Of course I tried it and it won't solve my problem. It's a shame not being able to contact a human being. But thanks anyway.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/215778#Comment_215778

As I said, ask to Contact Support, if there is an agent available he will jump in the chat and if not, an email request is created and an agent will get back to you by email.

Daniel Setti

Thanks again, Jeremy