How come my Guitar Rig 5 is in demo mode?

bcbrems_417

I recently updated to Mac Catalina OSX 10.15.7?

3.1 GHz Quad-Core Intel Core i5

My account says I have "Guitar Rig 5 Factory Selection"

I have a serial # too but I don't have access to all the patches? they say "demo"

I would upgrade to have more settings but I want it to run stable on my system.

I can't use Native Access, because 10.15 is not supported (is what i read somewhere)

I'm not sure which version and where to download Native Access and or Full version of Guitar Rig 5. I tried, I really tried..

Bruce

PoorFellow

https://community.native-instruments.com/discussion/43282/how-come-my-guitar-rig-5-is-in-demo-mode

If you look at the page Compatibility of Native Instruments Products on macOS then there is download link for GR5 version 5.2.2 in section "macOS 10.13 (High Sierra)" but I think that that alas is not the newest version , to get the newest version then you will probably have to ask N.I. Native Access and Installation Support for a download link.

in case of download problems then try logging in into Google first, if that doesn't help then copy the download to own Google drive before the download.

The above ought to help you circumvent the download limit.

As for Demo then you can try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML)then restart computer and log in again to see if that helps.

N.I. Native Access and Installation Support are also who you should contact if the Demo problem persists.

Native Access Legacy Installers for Older Operating Systems

In case that you need guidance contacting support : Please read : how to get support !

bcbrems_417

I don't know.. I installed the GR5 5.2.2 and it did this.

So I'm stuck with GR 5.2.0 demo mode for now. any ideas?

can't a guy just a an email for tech support around these parts?

Vocalpoint

“Can’t a guy just email for tech support around these parts?”

Respectfully (and to recognize the NI technical support crew and the mods who tirelessly take care of business on the boards here) it is important to remember that both your OS and GR5 have been retired for years and are unsupported.

Your takeaway should be if Poorfellow is actually helping you - it should be considered a support bonus at this stage.

Your other option is to upgrade your OS and/or hardware and get with a supported product.

VP

bcbrems_417

Thanks for the zero help or tech support I received. My problem was never resolved. You act like I should be privileged to get any support at all. Honestly, I’m done with NI. I should’ve stuck to my decision long ago when your company told me my bass plugin on dvd was not supported. It was never activated and when I asked for support on a license I bought and never used. Since when do companies think you can buy something that will be obsolete in a couple of years? No thanks! I will stick with software companies that run stable, and don’t charge for updates. There are so many and good plugin software mfrs that run stable and care about their customers.

bcbrems_417

I’m tired of staying ahead of the curve when it comes to software and OS’s. What’s next? yearly subscriptions? i can see the writing on the wall. no thanks I’ll stick with my outboard gear that I paid for just ONCE! and will continue to work for many years to come.

Vocalpoint

https://community.native-instruments.com/discussion/comment/215947#Comment_215947

Well - this is a user to user forum and that is all.

Also - every vendor - regardless of what plugins or software they sell - WILL retire that product eventually. It is inevitable and guaranteed.

In the case of your hardware/ Apple are the ones who put that combo out to pasture long ago. If NI cannot go to Apple for tech support on a retired OS - you can't either.

For your NI issue - there is only so much anyone here can assist with. If a situation falls into unsupported products that date back to Sept 2011 - with no ability to activate them here in 2025 - that is a job for NI Support.

Feel free to connect with them and see exactly what they can do given the age of your OS and your specific product.

VP

bcbrems_417

thanks for your responses.

PoorFellow

https://community.native-instruments.com/discussion/comment/215861#Comment_215861

I am no Mac expert but I know that generally then N.I. apps require full disk access on Mac and disks must be of correct format :

ALL NI apps including NTKDaemon must have full disk access. : Howto Enable Full Disk Access on macOS

and disks must be of correct format : Notes on Network Drives and Disk Formats

If the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !