Native access isn't showing two products i purchased. GGD Drums and Noire Piano

Analyticequals

Why cant I find my products serials?

Vocalpoint

https://community.native-instruments.com/discussion/43214/native-access-isnt-showing-two-products-i-purchased-ggd-drums-and-noire-piano

Do these two products appear in your actual NI Acct ( via web browser on the Ni website)

VP

Mert_NI

https://community.native-instruments.com/discussion/43214/native-access-isnt-showing-two-products-i-purchased-ggd-drums-and-noire-piano

Hello Analyticequals, which Native Access version are you using? Can you please send us the screenshot of your Native Access page so we can understand the issue easier and help you to solve that as soon as possible.

I hope this helps☺️