I purchased wrong update

Seola Park

Hello.

I already have Kontakt Komplete Standard.

And I thought that I have Kontakt Komplete Select.

So I purchased the Standard upgrade……..

OMG. How could I get refund?

I searched NI email address but I couldn't find it.

mykejb

You need to contact account support and they'll help you out. Go here and there's a "login to contact support" link at the bottom of the page - https://bit.ly/n1acc

mykejb

You need to contact account support and they'll help you out. Go here and there's a "login to contact support" link at the bottom of the page - https://bit.ly/n1acc

PoorFellow

https://community.native-instruments.com/discussion/43166/i-purchased-wrong-update

Kontakt 8 (full version) is a product that is part of Komplete 15 bundles Standard or higher tiers.

As MykeJB writes then you need to contact N.I. Purchase Support for a refund and have them sort things out for you.

You can see and compare bundle content at the bundle compare page.

In case that you need guidance contacting support : Please read : how to get support !

Seola Park

https://community.native-instruments.com/discussion/comment/215024#Comment_215024

Thank u so much!!

Seola Park

Thank u so much. I should try this.