Kontakt 8 suddenly all NI Kontakt Instrumments showing DEMO mode - WHY?

Hadge Hughes

I have been using Kontakt 8 since I upgraded - no problem . Mac MIni M4. Suddenly all Kontakt Instruments are showing in DEMO mode and will not play!

How do I get my full versions back? I tried reinstalling but still showing Demo mode - even after putting serial number into Native access.

Matthew_NI

Yup - you have to reinstall everything.

PoorFellow

https://community.native-instruments.com/discussion/43130/kontakt-8-suddenly-all-ni-kontakt-instrumments-showing-demo-mode-why

Be sure that you are using latest version of Native Access for your OS

Standard advice is this : Try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and Kontakt product XML) then restart computer and log in again to see if that helps

Else : Have you done all the Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS

and disks must be of correct format (APFS) : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message:"Download failed" (macOS) (applies to download problems only)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

If the problem persists then please contact N.I.Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

Hadge Hughes

Thanks so much for your response. I had tried most of what you suggest and realise now that when you said, "Also then do not use Clean My Mac." that could be the issue since I do use it and up until texently running it everything was working fine 🙄 I'm currently in conversation with MacPaw trying to find out if their is a workaround - I'll let you know how I get on.

PoorFellow

https://community.native-instruments.com/discussion/comment/214932#Comment_214932

Thank you for the update.

Alas then as far as I can understand from the do not use Clean My Mac thread and Jeremy_NI then affected products must be reinstalled..

Matthew_NI

Yup - you have to reinstall everything.

Hadge Hughes

Thanks for the responses guys. I have had to reinstall the Kontakt instruments and after a chat with MacPaw re CleanMyMac I realised that I first of all had to uninstal them (previously I had been reinstalling them but that didn't solve the problem) they also explaine dhow I can add NI Instuments to a list that would not be effected by their app. We'll see how it goes but so far things are working.

One weird thing though, Kontakt 8 does not show up as a stanalone in my Applications folder so I gave to launch it from withing Native Access 🤷‍♂️