I have bought an expansion but i am not recieving the download link in Native access
Hello LUKE, I checked your email address and it seems like you have already created a support ticket. As some personal informations can be needed in the process and avoid any confusion, I answered your request from the support ticket that you have created. Can you please check it.
I hope this helps☺️
First check is to login to your NI Acct via the NI website and review your Product listing.
If it is listed there and is good to go - it should appear in Native Access with no issue.
If it was good to go - and you still do not see it in Native Access - next check is your OS version and version of Native Access. Older versions of NA will not show recent products and if your OS is too old - you may also see a restricted version of your products.
Post up your OS and NA version when you can - plus the Expansion that you cannot see.
VP
