I have bought an expansion but i am not recieving the download link in Native access

LUKE
LUKE Member Posts: 1 Newcomer
edited March 5 in Native Access

I have bought an expansion but i am not recieving the download link in Native access

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  • Vocalpoint
    Vocalpoint Member Posts: 3,322 Expert
    edited March 5

    First check is to login to your NI Acct via the NI website and review your Product listing.

    If it is listed there and is good to go - it should appear in Native Access with no issue.

    If it was good to go - and you still do not see it in Native Access - next check is your OS version and version of Native Access. Older versions of NA will not show recent products and if your OS is too old - you may also see a restricted version of your products.

    Post up your OS and NA version when you can - plus the Expansion that you cannot see.

    VP

  • Mert_NI
    Mert_NI Customer Care Posts: 766 mod
    Answer ✓
    https://community.native-instruments.com/discussion/43115/i-have-bought-an-expansion-but-i-am-not-recieving-the-download-link-in-native-access

    Hello LUKE, I checked your email address and it seems like you have already created a support ticket. As some personal informations can be needed in the process and avoid any confusion, I answered your request from the support ticket that you have created. Can you please check it.

    I hope this helps☺️

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