Please Grant Permission to Native Access to Install Dependencies.

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Answers

  • Astrah Cat
    Astrah Cat Member Posts: 1 Newcomer
    edited January 2023

    Dear Native Instruments employees, software development division etc...,

    Please have the setup FIRST INSTALL 'NTKDaemon'. This is the problem, without this installed Native Access doesn't run. Out of the box on Windows 11 it's broken.

    This is as simple as creating a bat file and putting this one line here:

    C:\Program Files\Native Instruments\Native Access\resources\daemon\win\NTKDaemon 1.9.1 Setup PC

    (this version will change when it's updated again)

    If your app requires NTKDaemon, please have it install first!! Please update and fix your software out of the box!

  • JesterMgee
    JesterMgee Member Posts: 2,973 Expert
    https://community.native-instruments.com/discussion/comment/48599#Comment_48599

    Thanks you for this tip. Hit this same dependency issue and manually running this installer and now it's back up and running. This is on Windows 11 also

  • LukeKeywalker
    LukeKeywalker Member Posts: 49 Member

    Is there any conclusion how to solve this permanently without terminal commands?

    I have the problem again since the latest 3.2.0 update. Only worked with reinstalling NTK Daemon and then the famous terminal command:

    sudo /Library/Application\ Support/Native\ Instruments/NTK/NTKDaemon.app/Contents/MacOS/NTKDaemon

    after every restart.


    I am on M1 Mac on latest OS.

  • JesterMgee
    JesterMgee Member Posts: 2,973 Expert

    Hit this issue AGAIN today and AGAIN needed to google this solution for a fix. This really needs to be addressed!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    Native Access 3.2.0 seems to have fixed the issue for a lot of users but it's still here for some of you. @LukeKeywalker I see you're in contact with our support. Hopefully they find a slution. There should be an update for Native Access coming soon, update that will get rid of the need for Rosetta for Native Access. Not sure it will have a positive influence on your case.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @JesterMgee Yeah, this one is really a sticky one. As I've said, it seems that the latest update fixed the issue for a lot of users (we get a lot less requests about it in support), but, yeah, there are still affected users. Hopefully a smaller number of users will help to narrow down the issue.

  • MMFF
    MMFF Member Posts: 4 Member

    I despise your software for bugs..

  • oscastyle
    oscastyle Member Posts: 5 Newcomer
    edited April 2023

    Running Mac Studio M1 Ultra, or MacBook Pro Intel, both running Ventura (which seems to be the problem). I've installed the daemon by opening the show package contents, makes no difference, I've given both NA and daemon full disk access, no avail. Just like Luke says above, I also have to run the sudo command every time I start Native Access. Which is an outrage really for an app that's supposed to work for normal people. You shouldn't have to run SUDO TERMINAL COMMANDS TO BE ABLE TO OPEN AN APP!!! Get yourself together Native Instruments.

  • LukeKeywalker
    LukeKeywalker Member Posts: 49 Member

    They seem not to be able to solve it. I was promised a solution by the support within the next update and this was three updates ago!!


    Now running NA 3.2.2 and still having to run the terminal command every time like a shady hacker.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @oscastyle @LukeKeywalker If you are still experienceing the issue and none of the solutions provided here, please contact my colleagues here: http://bit.ly/NIsupport_install

  • LukeKeywalker
    LukeKeywalker Member Posts: 49 Member

    The story goes on and it gets worse and worse:


    Now after updating NA to 3.3.0 and hoping that now the problem may be solved, the opposite is the case.

    It still shows the famous messsage of "please grant permission..." BUT now not even the terminal command works anymore.


    So NI not only didn't solve the problem - they even killed the workaround! Wow...

  • algorithmruss
    algorithmruss Member Posts: 3 Newcomer
    Native Access still fckd.png

    FUBAR'd again

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @LukeKeywalker @algorithmruss If you have issues that can't be solved with the information provided here, get in touch with our specialists: http://bit.ly/NIsupport_install

  • LukeKeywalker
    LukeKeywalker Member Posts: 49 Member

    @Jeremy_NI this is what I did months ago. They couldn’t add anything to what’s already here in the forum. Tried every steps already - problem came back. Then used the workaround for months and waiting for the promised update which will finally fix this once and for all. Now workaround is gone and Problem still exists.

    What now?

  • FloraSynth
    FloraSynth Member Posts: 1 Newcomer
    edited April 2023

    I just ran into the same issue Mac Studio M1 Ultra running Ventura. Did all of the hacky suspicious workarounds with Terminal ( super janky ) for the previous versions and now it's happening again for the REQUIRED download of the new version. Also I had to run the janky & lengthy hack EVERYTIME I opened the app previous to the 3.3 version. Come on now NI this seem very unprofessional for a piece of software you REQUIRE us to use in order to access and download things we PAID you for. For your latest versions is your team even bug testing? Can we please get a professional solution to this issue.

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