New download issues with Claire Avant

Kymeia

Finally managed to install and it shows and works for me.

Kymeia

https://community.native-instruments.com/discussion/comment/211161#Comment_211161

Make sure you have Kontakt 8.2

Make sure it has full disk access (one thing I noticed is I had to grant that again after updating to 8.2)

mrwiz2rd9

The problem was on the download, and they fixed overnight this morning it had no problems

Jeremy_NI

https://community.native-instruments.com/discussion/comment/211161#Comment_211161

Make sure you have installed Kontat 8.2 in Native Access. If the library is still not showing up, get in touch with our support.

gruwi

I just made a bad experience with the NI support.

It should be written clearly and visible below the product, that you need 10.13 or higher to install Kontakt 8.2. and claire avant. If you look at the system requirements → Kontakt 8 requirements written below claire avant it says 10.12 or higher.

PoorFellow

https://community.native-instruments.com/discussion/comment/211631#Comment_211631

If you look at the system requirements → Kontakt 8 requirements written below claire avant it says 10.12 or higher.

Page link and screenshot ?

I can simply not reproduce anywhere what you claim. I can only find places where the System Requirements is listed correctly (macOS 12, 13, and 14 (latest update))

gruwi

https://www.native-instruments.com/de/products/komplete/keys/claire-avant/?srsltid=AfmBOooKL5Vphgoc7Ybb2hfNmXXKlQxGTlz75FhtI5M1XIb4JgwBMNN5

Sorry, I mixed up OS 10.12 and OS 12 …..

If you scroll down you find the System Requirements. And I found the same as you: OS 12, 13, and 14 (latest update). At the moment, I'm using OS 12. However, claire avant does'nt work under OS 12, as you need to intall Kontakt 8.2 wich requires OS 13.

This is not clear from the information.

It's a fault. No problem for me, but I would expect an apology and something like "what can we do now?" Instead they closed the chat.

Jeremy_NI

@gruwi You mention you have a M1 Ultra on your profile. That seems strange that you can not update your operating system. I would understand for older models. Is there a block on your computer? You should be able to update at least to MacOs 13.

gruwi

Hi Jeremy, yes, I could update, but I'm working with some tricky outboard and so I don't want to do a system update when I'm in the middle of a project. That's why I take a special look at the system requirements before I buy new software.

Joye

got the same issue as gruwi here

Jeremy_NI

https://community.native-instruments.com/discussion/comment/214150#Comment_214150

What's your operating system? The issue for @gruwi was that the library requires Kontakt 8.2, Kontakt 8.2 requires MacOs 13 as a minimum.