New download issues with Claire Avant

2

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,804 mod
    https://community.native-instruments.com/discussion/comment/211054#Comment_211054

    It doesn't happen to every customer, I was also able to download and install it without any issue. We're still investigating, feel free to reach out to support to get the installer if needed.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,346 mod

    Thanks Jeremy but I just get to that stupid chat bot and it doesn’t get me anywhere useful

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,804 mod
    edited February 14 Answer ✓

    Hey all, the issue should be resolved now, please refresh Native Access and the correct product should show and you should be able to download and install it. Sorry about that little glitch and thanks for your patience.

  • SpacemanTed
    SpacemanTed Member Posts: 4 Newcomer

    Thanks for clarifying and updating, Jeremy

  • SpacemanTed
    SpacemanTed Member Posts: 4 Newcomer

    ….and it's downloading now. No error message, no doing anything out of the ordinary.

    Just opening Native Access and clicking 'Install'.

    Thanks NI people!

  • cah000
    cah000 Member Posts: 3 Newcomer

    I have finally downloaded and installed the bundle, but both show they are in demo mode. As serials are no longer provided for Native Access 2 installs how do I activate the products?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,804 mod
    https://community.native-instruments.com/discussion/comment/211084#Comment_211084

    I'm wondering if it would be because of the crossgrade you chose, please get in touch with our support, my colleagues can work this out.

  • SpacemanTed
    SpacemanTed Member Posts: 4 Newcomer
    https://community.native-instruments.com/discussion/comment/211084#Comment_211084

    Maybe go to your NI account page, copy the serial from the My Products and Serials page and enter it into Native Access.

  • cah000
    cah000 Member Posts: 3 Newcomer

    Hi,

    I think I chose the crossgrade from Noire as part of Komplete 13 or 14. It is not clear how I can put my issue forward for support via the link you provided or any of the available subsequent link options.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,804 mod
    edited February 14
    https://community.native-instruments.com/discussion/comment/211100#Comment_211100

    The Native Access or Purchase & Account should work for your case, you'll be directed to the chatbot anyway.

  • cah000
    cah000 Member Posts: 3 Newcomer

    OK, I managed to chat with someone from support. You were right, it was a crossgrade problem. I thought I could crossgrade from Noire which I had via Komplete 14 Standard but apparently, you can only do that if I have Komplete 15 which is something I missed. Given the products I have purchased separately, it doesn't make economic sense at the moment to pay to upgrade to Komplete 15 and then also pay to buy the product. So support has exceptionally in this case agreed to process a refund.

  • markgoggins
    markgoggins Member Posts: 1 Newcomer

    I have just purchased the Claire/Claire-Avant bundle today. Both installed successfully in Native Access. Installation paths look good. In Kontakt 8 I can see (and use) Claire in the library, but not Claire-Avant.

  • mrwiz2rd9
    mrwiz2rd9 Member Posts: 7 Newcomer

    I Just looked and mine is working it downloading my problem is gone.

  • Andre Gauthier
    Andre Gauthier Member Posts: 3 Member

    Yes, it was fixed. I was able to download and install it. 😊

  • gruwi
    gruwi Member Posts: 4 Newcomer

    Hi, I just installed claire avant (I don't have claire). Native acess showed that the installation was successfull. But claire avant doesn't show up in Kontakt 8. Restart ect. doesn't solve the problem.

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