Hey everyone,
I’m having an issue with the "Locate Product" feature in Native Access, and I wanted to see if anyone else is experiencing the same thing or has a solution.
The feature is supposed to help prevent unnecessary redownloads of content, but it only seems to work for Kontakt instruments and their libraries. It doesn't recognize expansion packs that I’ve already downloaded to my external virtual drive.
Here’s the thing: When I use Native Access to re-download an expansion, it automatically places the files on the external drive alongside the Kontakt libraries, which is fine. But when I try to use the "Locate Product" feature to point Native Access to these expansions, it doesn't recognize them as being there—even though they’re in the correct location.
This seems like a major issue because it’s causing unnecessary strain on Native Instruments' servers by forcing me (and probably others) to redownload content that’s already in place. It also results in redundant downloads for users, which is really frustrating.
If Native Access is automatically downloading expansions to the external drive, why can’t the "Locate Product" feature detect and recognize them there? It just doesn’t make sense.
Has anyone else encountered this, and is there a fix? Or can we get some attention on this issue to help improve the software?
Thanks!