upgrade ultimate 10 to 13 collector's error message
Hey,
I have the same problem.
I have kontakt ultimate 10 and got the upgrade to the collectors edition but I get the message " you are missing the base product for which this uprade/crossgrade/update is valid"
it is strange because when I look the product up on the site it tells me the same thing. I am missing one of the products but when I look at my products and registrations Kontakt ultimate 10 is clearly in the list so I don't know what to do anymore..
Can someone help me?
Best Answer
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Looks like the OP's license is a Not for Resale license received from NI rep so they're not eligible for an upgrade.
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Answers
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Chances are that you just need to register it first. When you look at the 'My products and serials' site, is there anything listed under "Not Registered"?
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Looks like the OP's license is a Not for Resale license received from NI rep so they're not eligible for an upgrade.
0
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