upgrade ultimate 10 to 13 collector's error message

giovanni
giovanni Member Posts: 2 Member
edited October 2024 in Komplete General

Hey, 

I have the same problem.

I have kontakt ultimate 10 and got the upgrade to the collectors edition but I get the message " you are missing the base product for which this uprade/crossgrade/update is valid" 

it is strange because when I look the product up on the site it tells me the same thing. I am missing one of the products but when I look at my products and registrations Kontakt ultimate 10 is clearly in the list so I don't know what to do anymore..

Can someone help me?

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Best Answer

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,912 admin
    Answer ✓

    Looks like the OP's license is a Not for Resale license received from NI rep so they're not eligible for an upgrade.

Answers

  • Monochrome
    Monochrome Member Posts: 1,383 Expert
    edited June 2022

    Chances are that you just need to register it first. When you look at the 'My products and serials' site, is there anything listed under "Not Registered"?

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,912 admin
    Answer ✓

    Looks like the OP's license is a Not for Resale license received from NI rep so they're not eligible for an upgrade.

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