Can I get a hardware connection service download link?

motamota

How do I get hardware connection service in my Native Access account when the hardware serial number is already registered for an Kontrol s49 MK3?

PoorFellow

https://community.native-instruments.com/discussion/41698/can-i-get-a-hardware-connection-service-download-link

Are you using latest version of Native Access for your OS else try resetting the Native Access XML file , look at section 8here : My Product is Missing in Native Access and then check Library tab Available if Not Installed already

How Can I Use My Kontrol S-Series MK3 on a Different Computer?

Else if the above suggested does not work then you have to contact N.I. Native Access and Installation Support and ask them for either a bug fix or a direct download.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/41698/can-i-get-a-hardware-connection-service-download-link

Are you using latest version of Native Access for your OS else try resetting the Native Access XML file , look at section 8here : My Product is Missing in Native Access and then check Library tab Available if Not Installed already

How Can I Use My Kontrol S-Series MK3 on a Different Computer?

Else if the above suggested does not work then you have to contact N.I. Native Access and Installation Support and ask them for either a bug fix or a direct download.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

alchemistrpm

Shame you didn't get more replies to this. I suppose NI's silence says something. I'm guessing this is their way of blocking the poor ****** who bought a second-hand unit from actually using the keyboard's main draw feature. Bravo.

I hope you contacted support for a serial reset. That's what I've just done. Seems the only way to use what you've bought.