Cant use my Kontakt 8 Voucher (Worth £89) as the order got stuck

Hi there,
I have reached out to Native Instruments, but after over a week I have not heard anything so I thought I would ask advise here - I was giving a voucher with Kontakt 8, tried to use it on Lores / Fables, but the Order got stuck in "Processing" - Therefore It thinks I have used the voucher , even though I have not.
Has this happened to others before, do they know a fix or do I need to wait on N I getting back to me ?
Cheers
PJ
Best Answer
-
Has this happened to others before,
Yes
do they know a fix
No (not other than below)
or do I need to wait on N I getting back to me ?
Yes
If you already made a ticket then wait for N.I. support to get back to you.
For reference for anyone with a similar problem then please contact : N.I. Purchase Support
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
0
Answers
-
Has this happened to others before,
Yes
do they know a fix
No (not other than below)
or do I need to wait on N I getting back to me ?
Yes
If you already made a ticket then wait for N.I. support to get back to you.
For reference for anyone with a similar problem then please contact : N.I. Purchase Support
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
0
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