Cant use my Kontakt 8 Voucher (Worth £89) as the order got stuck

PIJEON1978

Hi there,

I have reached out to Native Instruments, but after over a week I have not heard anything so I thought I would ask advise here - I was giving a voucher with Kontakt 8, tried to use it on Lores / Fables, but the Order got stuck in "Processing" - Therefore It thinks I have used the voucher , even though I have not.

Has this happened to others before, do they know a fix or do I need to wait on N I getting back to me ?

Cheers

PJ

PoorFellow

https://community.native-instruments.com/discussion/41405/cant-use-my-kontakt-8-voucher-worth-89-as-the-order-got-stuck

Has this happened to others before,

Yes

do they know a fix

No (not other than below)

or do I need to wait on N I getting back to me ?

Yes

If you already made a ticket then wait for N.I. support to get back to you.

For reference for anyone with a similar problem then please contact : N.I. Purchase Support

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care