License transfer

Aperrado

Hi, my son give me their traktor controler S4pro we made the transfer to pass to me the kontrol, now the problem is how to find the software to instal it on my windows computer, downloaded active-acces_2.exe, opened the file but doesn’t show the software to install, show only controller efitor,kontact 6 player etc. any advice about what can I do to make it work??

PoorFellow

https://community.native-instruments.com/discussion/comment/201476#Comment_201476

the site is so confused for me something is wrong now can't make nothing I think information with the transfer is missing

Since functionality or lack of same could be a browser issue then also try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser , depending on what you do not usually use)

Else then depending on what is the problem then contact N.I. Account Support or N.I. Native Access and Installation Support

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/40754/license-transfer

Try resetting the Native Access XML file to see if that makes any difference , look at section 8 here : My Product is Missing in Native Access.

Else then it is impossible for us in the forum to know what software were base software for your unit and what were not. So if you believe something is missing that should have been added per unit transfer then contact N.I. Account Support and explain the situation .

Also : Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

PoorFellow

Also be sure to be using latest version of Native Access for your OS

Aperrado

thank you for answer,the site is so confused for me something is wrong now can't make nothing I think information with the transfer is missing

PoorFellow

https://community.native-instruments.com/discussion/comment/201476#Comment_201476

the site is so confused for me something is wrong now can't make nothing I think information with the transfer is missing

Since functionality or lack of same could be a browser issue then also try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser , depending on what you do not usually use)

Else then depending on what is the problem then contact N.I. Account Support or N.I. Native Access and Installation Support

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care