Can’t reach support

Americcanoo

this is annoying , I thought buying my Maschine plus used from guitar center would sort of guarantee that the serial was transferred or at least unregistered from the previous owner so I can use it but that was not the case, and it looks like support for Maschine is terrible , I should probably just return it before and buy the second hand one from a friend who’d share their serial and has the KOKPLETE ULTIMATE COLLECTION instead of buying it huh ?’

PoorFellow

https://community.native-instruments.com/discussion/40410/can-t-reach-support

All such issues are handled exclusively by N.I. Account Support

Contact N.I. Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

N.I. support ought to be able to help you one way or the other , but if you prefer then you can buy your N.I. equipment directly from N.I. in the future if you find it easier that you then only have to deal with N.I. in case of any mishaps.