mk3 trouble

andry
andry Member Posts: 1 Newcomer
in Maschine

Good morning I can't inslate mk3 on the NI application after registering the product.

It's been two days since I opened the ticket and I haven't received any response.

Is it normal?

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @andry I see that my colleagues got back to you today and issue is solved.

Answers

  • PK The DJ
    PK The DJ Member Posts: 1,970 Expert

    I assume what you're trying to say is: You've just bought a new Maschine MK3 and you're not seeing the Maschine software in Native Access. Is that correct?

    It's the weekend, so you're unlikely to get a response until Monday - plus it's getting very close to Christmas now.

  • PoorFellow
    PoorFellow Moderator Posts: 5,001 mod
    https://community.native-instruments.com/discussion/40318/mk3-trouble

    It's been two days since I opened the ticket and I haven't received any response.

    Is it normal?

    There is a sale going on which means that all Support is delayed.

    It's weekend and N.I. Support does not work weekends.

    Christmas holidays are coming up and N.I. Support do not wok on holidays either so you might not receive a response before after Christmas.

    So yes under the circumstances then that is 'normal'.

    Good morning I can't inslate mk3 on the NI application after registering the product.

    If you want us in the forum to try to assist then please be as concise as possible. Tell us what is your exact OS version. Give us the detailed information described in short and include a screenshot of any error messages. If using a modern OS then you are supposed to be using the latest version of Native Access for your OS .

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @andry I see that my colleagues got back to you today and issue is solved.

Back To Top

Categories