native access

Ricster

shows all products as installed, but the button is grayed out. Tried repairing, shows 0 content libraries. The libraries are in the path. This just occurred after latest Native Access update. Any ideas?

PoorFellow

https://community.native-instruments.com/discussion/comment/198626#Comment_198626

Is there a way to just delete all of the programs and reinstall everything without having to do it one at a time?

Not that I know of , unless of course you want to reset Windows and remove everything and completely reset your PC.

As suggested above then if the problem persists then please contact N.I. Native Access and Installation Support . In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

PoorFellow

Try this :

Uninstall both Native Access and NTKDaemon

Then run the NI reg tool and remove anything Native Access and NTKDaemon

Then use Windows Explorer to search your system drive for all instances of 'Native Access' and 'NTKDaemon' and delete it all .

Then restart computer ,

Then download newest version of Native Access for your OS , then reinstall Native Access as an Administrator .

Ricster

This did not work, same results. Any ideas, I've tried reinstalling individual instruments and the button is installed is still grayed out. Very frustrating.

PoorFellow

https://community.native-instruments.com/discussion/comment/198431#Comment_198431

Try uninstalling one of the greyed out products

Then if there then delete product JSON from hard drive location C:\Users\Public\Documents\Native Instruments\installed_products

Then if there then delete product XML from hard drive location %ProgramFiles%\Common Files\NativeInstruments\Service Center

Then if there then delete product from hard drive location %localappdata%\Native Instruments\

Then if there then delete product from hard drive location %ProgramFiles%\Native Instruments\

Double check that product is gone also in the N.I.reg tool , if not delete the 'insert product name' )

Then reboot

Then re-install product.

If that works then maybe it will also work id just deleting the XML and the JSON (?)

Else if problem persists then please contact N.I.Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Please share which part , if any, that solved the problem for you :-)

Ricster

Thanks for the help, but it has not helped. Is there a way to just delete all of the programs and reinstall everything without having to do it one at a time?

PoorFellow

https://community.native-instruments.com/discussion/comment/198626#Comment_198626

Is there a way to just delete all of the programs and reinstall everything without having to do it one at a time?

Not that I know of , unless of course you want to reset Windows and remove everything and completely reset your PC.

As suggested above then if the problem persists then please contact N.I. Native Access and Installation Support . In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care