Unable to connect S61 Mk3 to computer during installation

castamusic · 2024-12-12T18:09:33+00:00

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castamusic

Q: Translation inserted by Moderator (translation by DeepL)

The keyboard is powered by an independent 30W 5 volt source

it lights up and works. its usb-c socket is connected to the computer, which has a usb A 3.0 socket.

the computer does not recognise it. the cable is a new commercial cable,
no usb-c port on the computer

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Komplete Kontrol Keyboards

Kontrol MK3

Accepted answers

Jeremy_NI

@castamusic Please check theses articles:

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

If that didn't help, please reach out to our support here: https://bit.ly/NI_support_Kontrol

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PoorFellow

https://community.native-instruments.com/discussion/39902/unable-to-connect-s61-mk3-to-computer-during-installation

Please use English here !

Just to be sure then you would want to try another USB-C to A adapter/cable . Earlier in time then some USB-C to A adapters simply didn't work. I have tried this myself with mobile phones. Also you would want to try another USB port. Though usually then the advice to use a hub usually is given only when using an USB.C port then standard advice is this (use a self powered USB-C hub) :

Quote Matthew_NI , 10 December , 2024 :

Problem:
Some computer chip sets made between2020 and 2023 have a known USB-C error that can't be fixed. This can cause sporadic problems with USB-C peripherals like the Kontrol SMK3, including connection failures, freezing, or issues with firmware updates. It may appear that certain cables work and others do not,but this is a red herring.

Solution:
If you experience these issues, try using a USB-C hub between your Kontrol S MK3 and your computer. This can help avoid the problem and ensure a stable connection. This is critically important during firmware updates, as data loss could cause broken firmware. Make sure the hub supports both power and data transfer.

Also trouble shooting :

Even if not there yet then please check all solutions mentioned : Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

Jeremy_NI

@castamusic Please check theses articles:

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

If that didn't help, please reach out to our support here: https://bit.ly/NI_support_Kontrol

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