Komplete Audio 2 - Headphones crackling noise when phantom power is on.
Hello,
I own a Komplete Audio 2 and when the phantom power is on I can hear crackling noise if I use the headphones, even if my microphone is disconnected, this doesn't seem to happen when using the speaker. I tried to change headphones to make sure it wasn't them. is there anything I can do?
Best Answer
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So, it's only when the phantom power is on, where is the postion of the knob under it, 100% input? Does it make a difference if you put 100% host or anywhere in between?
Can you try another USB socket, another USB cable?
Then if you can check on another computer. If it's the same then it's a faulty unit, get in touch with our hardware support here: https://bit.ly/NI_support_Hardware
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Answers
-
So, it's only when the phantom power is on, where is the postion of the knob under it, 100% input? Does it make a difference if you put 100% host or anywhere in between?
Can you try another USB socket, another USB cable?
Then if you can check on another computer. If it's the same then it's a faulty unit, get in touch with our hardware support here: https://bit.ly/NI_support_Hardware
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Yest if I go 100% host I don't hear it. 100% input is quite loud.
I did try another USB port and cable.
I tried another PC and turning on the phantom power cause the crackling to appear.
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Then it's definitely a hardware issue, get in touch with my colleagues.
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